Service Delivery Coordinator (German Speaking)

Iron Mountain; Województwo mazowieckie; Hybrid; PLN 100,000 - 145,000; Full time

Benefits offered by this job

Flexible working options

Private medical care

Life insurance

Multisport card

English language lessons

Friendly work environment

Christmas gift cards

Anniversary awards

Job summary

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team in Poland. You will drive customer satisfaction, manage the end-to-end lifecycle, and actively grow account revenue through upselling and cross-selling initiatives.

The role requires 2+ years in production or client relationship management, with fluent German and English, and strong stakeholder management.

Qualifications

• 2+ years in production or client relationship management.
• Fluent written and spoken German and English.
• Strong stakeholder management, problem-solving and client meetings facilitation.
• University of applied sciences degree or equivalent.

Responsibilities

• Own the customer relationship by managing the end-to-end lifecycle, reporting on SLAs, and overseeing the Change Request process to ensure optimal service delivery and cost coverage.
• Collaborate with SDMs, Field Sales, IT, HR, Finance and PM teams to resolve escalations, optimize solutions, and drive upselling and cross-selling initiatives.
• Ensure compliance with billing reports, one-time fees, and adherence to the customer governance process.

Skills

Client relationship management

German and English fluency

Stakeholder management

Problem solving

Meeting facilitation

Cost awareness

Education

University of applied sciences degree or equivalent

Job description

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team. In this role, you will be responsible for driving customer satisfaction, managing the end-to-end customer lifecycle, and actively growing account revenue. You will join a dynamic, highly collaborative group spanning European locations, dedicated to delivering seamless service and strategic solutions.

What You'll Do

In this role, you will:

• Main Responsibility: Take ownership of the customer relationship by managing the end-to-end customer lifecycle, reporting on Service Level Agreements (SLAs), and overseeing the Change Request (CR) process to ensure optimal service delivery and cost coverage.
• Collaboration: Collaborate with Service Delivery Managers (SDMs), Field Sales, Information Technology (IT), Human Resources (HR), Finance, and Project Management (PM) teams to resolve escalations, optimize solutions, and drive upselling and cross‑selling initiatives.
• Compliance: Ensure compliance with organizational standards by closely monitoring billing reports, ensuring the correct implementation of one‑time fees, and adhering strictly to the customer governance process.

What You'll Bring

The ideal candidate will have:

• 2+ years of professional experience in production or client relationship management.
• Strong knowledge of strategic business processes, supported by fluent written and spoken German and English.
• Proven ability in stakeholder management, problem‑solving, and facilitating client meetings, supported by strong technical affinity and cost awareness.
• Completed university of applied sciences degree, or a general higher education entrance qualification.

What We Offer

• Flexible working options (08:00 - 16:00 or 9:00 - 17:00) and alternative work options, including the possibility of hybrid work after the probation period, to support work‑life balance.
• Comprehensive health, wellness, and life plans, including private medical care, life insurance, and a Multisport card.
• Opportunities for continuous learning and professional growth, including English language lessons.
• Additional perks including a friendly work environment, Christmas gift cards, and anniversary awards.