German-Speaking Service Delivery Coordinator | Flexible

Iron Mountain; Województwo mazowieckie; Hybride; PLN 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Flexible working options

Hybrid work after probation

Résumé du poste

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team. You will drive customer satisfaction, manage the end-to-end customer lifecycle, and actively grow account revenue across European locations.

This role requires 2+ years in production or client relationship management, fluent German and English, and strong stakeholder management with cost awareness. Hybrid work is available after probation, and we offer comprehensive learning and

Qualifications

• 2+ years of professional experience in production or client relationship management.
• Fluent written and spoken German and English.
• Strong stakeholder management and problem-solving.
• Completed university of applied sciences degree, or a general higher education entrance qualification.

Responsabilités

• Take ownership of the customer lifecycle, reporting on SLAs, and overseeing the Change Request process to ensure service delivery and cost coverage.
• Collaborate with SDMs, Field Sales, IT, HR, Finance, and PM to resolve escalations and drive upselling and cross-selling initiatives.
• Ensure compliance with billing reports and the customer governance process.

Connaissances

German language

English language

Stakeholder management

Problem-solving

Formation

University degree

Description du poste

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team. You will drive customer satisfaction, manage the end-to-end customer lifecycle, and actively grow account revenue across European locations.

This role requires 2+ years in production or client relationship management, fluent German and English, and strong stakeholder management with cost awareness. Hybrid work is available after probation, and we offer comprehensive learning and