Team Leader - HR Operations & Support with German

Tata Consultancy Services; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working model

Indefinite contract after probation

MyBenefit platform

Multisport card

Private medical care

Job summary

Tata Consultancy Services is seeking an experienced HRO Team Coordinator with German language skills to join our international HR Service Center. You will be the first point of contact for employees and managers, delivering high-quality HR support in line with company policies.

The role requires strong communication, detail-orientation, and the ability to handle multiple HR-related queries in German and English.

Qualifications

• Bachelor's degree in HR or related field.
• 5–6 years in HR operations or shared services.
• Experience providing first-line or customer support.
• Experience with HR systems (Workday, SAP, SuccessFactors, ServiceNow).
• German language proficiency at C1.

Responsibilities

• Handle team, assign tasks, represent teams in customer calls.
• Assist onboarding of new joiners.
• Manage team schedules, shifts, coverage, timesheets, absences and holidays.
• Track KPIs and prepare daily/weekly performance reports; identify bottlenecks.
• Document HR cases; maintain process guidelines and knowledge base.
• Participate in audits and compliance checks; support automation initiatives.
• Support HR reporting and documentation as needed.

Skills

German (C1)

English (B2)

HR Operations

Customer Support

Interpersonal skills

Organizational skills

MS Office

Confidentiality

Education

Bachelor's in HR / Business Admin

Tools

Workday

SAP

SuccessFactors

ServiceNow

Job description

We are looking for an experienced and motivated HRO Team Coordinator with German language skills to join our international HR Service Center. You will be the first point of contact for employees and managers, providing high-quality HR support in line with company policies and procedures.

This role requires excellent communication skills, attention to detail, and the ability to manage multiple HR-related queries efficiently in German language.

Key Responsibilities:

• Handles team, assigns tasks to team members, represents teams in customer calls, Manage complex or sensitive employee cases,
• Acts as first point of contact for team questions, supports onboarding of new joiners.
• Manage team schedules, shifts and coverage, approves timesheet, absences and holidays, ensure coverage during peak periods,
• Track KPIs, prepare daily/weekly performance reports, identify bottlenecks and suggest improvements, ensure adherence to SLAs
• Ensure proper documentation of HR cases in systems, maintain process guidelines and knowledge base,
• Participate in audits and compliance checks, supports automation or process optimization initiatives
• Support HR reporting and documentation as needed.

Requirements:

Education:

• Bachelor’s degree in Human Resources, Business Administration, or related field.

Experience:

• Minimum 5–6 years of experience in HR operations, HR shared services, or HR support roles.
• Proven experience providing first line or customer support in a corporate environment.
• Experience working with HR systems (e.g., Workday, SAP, SuccessFactors, ServiceNow).

Skills:

• Fluent in German (C1 or higher) and good command of English (B2/C1).
• Strong interpersonal and communication skills — able to interact professionally across all levels of the organization.
• Excellent organizational skills, attention to detail, and problem‑solving ability.
• Prior experience in human resources operations and best practices
• Any additional training and certification in Human Resource Management will be considered an advantage
• Exceptional customer service orientation
• High degree of confidentiality and professionalism in handling sensitive HR data.
• Proficiency in MS Office Suite (Excel, Outlook, Word).

Nice to Have:

• Experience in a multinational or shared services environment.
• Familiarity with HR processes across multiple European countries.
• Knowledge of HR service delivery frameworks (SLA, KPI, ticket handling).

What do we offer?

• Contract of employment - indefinite period employment contract after probation period.
• Hybrid working model (at least 2 days/week in the office)
• Opportunity to use foreign languages and the newest technologies on a daily basis.
• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.).
• Sport's card (Multisport).
• Private medical care for you and your family.