Service Delivery Coordinator with German

Iron Mountain Incorporated; Polska; Hybrid; PLN 100,000 - 140,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Multisport card

Hybrid work after probation

English language lessons

Gift cards & anniversary awards

Job summary

Iron Mountain Incorporated seeks a Service Delivery Coordinator (German Speaking) to drive customer satisfaction and manage the end-to-end lifecycle across Europe. You will report on SLAs, oversee change requests, and partner with SDMs, sales, IT, HR, and Finance to resolve escalations and optimize solutions.

The role requires 2+ years in production or client relationships, fluent German and English, and strong stakeholder management skills.

Qualifications

• 2+ years of professional experience in production or client relationship management.
• Fluent written and spoken German and English.
• Strong stakeholder management, problem-solving, and client meeting facilitation.

Responsibilities

• Own the customer relationship by managing the end-to-end lifecycle, SLAs, and CR process to ensure service delivery and cost coverage.
• Collaborate with SDMs, Field Sales, IT, HR, Finance and PM to resolve escalations and drive upsell/cross-sell.
• Monitor billing reports and ensure correct one-time fees and adherence to customer governance.

Skills

German language

English language

Stakeholder management

University degree

Education

Bachelor's degree (University of applied sciences)

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team.

In this role, you will be responsible for driving customer satisfaction, managing the end-to-end customer lifecycle, and actively growing account revenue. You will join a dynamic, highly collaborative group spanning European locations, dedicated to delivering seamless service and strategic solutions. In this role, you will:

• Main Responsibility: Take ownership of the customer relationship by managing the end-to-end customer lifecycle, reporting on Service Level Agreements (SLAs), and overseeing the Change Request (CR) process to ensure optimal service delivery and cost coverage.
• Collaboration: Collaborate with Service Delivery Managers (SDMs), Field Sales, Information Technology (IT), Human Resources (HR), Finance, and Project Management (PM) teams to resolve escalations, optimize solutions, and drive upselling and cross-selling initiatives.
• Compliance: Ensure compliance with organizational standards by closely monitoring billing reports, ensuring the correct implementation of one-time fees, and adhering strictly to the customer governance process.

The ideal candidate will have:

• 2+ years of professional experience in production or client relationship management.
• Strong knowledge of strategic business processes, supported by fluent written and spoken German and English.
• Proven ability in stakeholder management, problem-solving, and facilitating client meetings, supported by strong technical affinity and cost awareness.
• Completed university of applied sciences degree, or a general higher education entrance qualification.

What We Offer:

• Flexible working options (08:00 - 16:00 or 9:00 - 17:00) and alternative work options, including the possibility of hybrid work after the probation period, to support work-life balance.
• Comprehensive health, wellness, and life plans, including private medical care, life insurance, and a Multisport card.
• Opportunities for continuous learning and professional growth, including English language lessons.
• Additional perks including a friendly work environment, Christmas gift cards, and anniversary awards.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.