IT Specialist - Onsite or Hybrid in Germany

Sowelo Consulting; Wrocław; Hybrid; PLN 183,000 - 279,000; Full time

Benefits offered by this job

Hybrid work model

Out-of-hours compensation

Job summary

Sowelo Consulting in Germany is seeking an experienced IT Specialist to join a dedicated service delivery team. The role involves hands-on support, infrastructure tasks, and collaboration with global engineering teams.

You will manage L2+ incidents, contribute to rollout projects, and ensure security compliance while working in a hybrid onsite setting in Düsseldorf and Cologne.

Qualifications

• 3–5 years of IT support, field engineering, or systems administration experience.
• Troubleshooting hardware, operating systems, and core software.
• Experience handling L2+ tickets in enterprise ITSM with strict SLAs.
• Knowledge of IT asset management and local infrastructure workflows.
• Ability to collaborate with global teams and third-party vendors.
• Fluent German and English (minimum B2).

Responsibilities

• Ensure top-tier end-user satisfaction while meeting defined SLA metrics.
• Provide L2+ support for workstations, mobile devices, printers, and standard software.
• Manage advanced tickets in the ITSM system, logging, diagnosing, escalating, and resolving.
• Assist the Regional IT Leader with local infrastructure tasks and end-user implementations.
• Manage local IT assets, inventory control, and IT equipment warehouse supervision.
• Update tracking tools, write technical documentation, and enforce IT security compliance.
• Partner with international support teams and vendors on joint projects and outage tracking.

Skills

IT support

L2+ support

IT asset management

German language

English language

Tools

ITSM system

Job description

Are you an experienced IT Specialist looking for a high-impact technical role in Germany?
Are you willing to relocate to Germany?
Are you fluent in both German and English?

If so, we would love to hear from you!

The position is based onsite or hybrid in Germany in theDüsseldorf andCologne area.

We are seeking for one of our Clients an IT Specialist to join their dedicated service delivery team. In this hands‑on role, the IT Specialist will ensure high-quality technical support, manage local IT assets, and assist regional leadership in driving infrastructure projects. This position involves working directly with global engineering teams and external vendors to resolve advanced incidents and execute technical rollouts.

It is a hybrid IT Support and Infrastructure role.

Key responsibilities

• Ensuring top-tier end-user satisfaction while consistently meeting defined SLA metrics
• Providing L2+ support for workstations, mobile devices, iPads, printers, and standard software
• Managing advanced tickets within the ITSM system (logging, monitoring, diagnosing, escalating, and resolving)
• Assisting the Regional IT Leader with local infrastructure tasks and driving end-user implementations
• Managing local IT assets, including inventory control and IT equipment warehouse supervision
• Updating tracking tools, authoring technical documentation, and enforcing IT security compliance
• Partnering with international support teams and third-party vendors on joint projects and outage tracking

To be a good fit for the IT Specialist role, you will have:

• 3 to 5 years of proven experience in IT support, field engineering, or systems administration within a corporate or Managed Services environment.
• Proven expertise in troubleshooting hardware (laptops, mobile devices), operating systems, and core software.
• Demonstrated track record of handling L2+ tickets within enterprise ITSM systems under strict SLA guidelines.
• Solid understanding of IT asset management, local infrastructure workflows, and security standards.
• Ability to collaborate effectively with cross-functional global teams and third-party service providers.
• Fluent German and English (minimum B2 level, both spoken and written).

Nice to have:

• Prior experience working within a Managed Service Provider (MSP) environment
• Familiarity with coordinating regional or cross-border IT infrastructure initiatives
• Strong ability to translate complex technical issues into clear documentation for end users

Key attributes:

• Exceptional diagnostic and troubleshooting abilities
• Proactive, structured, and capable of working independently

Reasons to join:

• Competitive compensation structure
• Flexible hybrid work model (onsite core with approved Home Office flexibility)
• Standard business hours (8:00 AM – 4:00 PM) with formal out-of-hours compensation policies
• Direct involvement in modern IT infrastructure and global-scale technical projects
• Continuous professional growth and exposure to enterprise-level systems