German-Speaking Service Delivery Coordinator — Hybrid

Iron Mountain; Radom; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

Hybrid after probation

Private medical care

Life insurance

Multisport card

Job summary

Iron Mountain in Radom seeks a Service Delivery Coordinator, German Speaking, to drive customer satisfaction by managing the end-to-end lifecycle, SLAs, and change requests. You will work across European locations with SDMs, sales, IT, HR, finance, and project teams to deliver seamless service and growth.

The ideal candidate brings 2+ years in production or client relationship management, fluent German and English, strong stakeholder management, and a university degree.

Qualifications

• 2+ years of professional experience in production or client relationship management.
• Fluent written and spoken German and English.
• Proven ability in stakeholder management, problem-solving, and facilitating client meetings, supported by strong technical affinity and cost awareness.
• Completed university of applied sciences degree, or a general higher education entrance qualification.

Responsibilities

• Take ownership of the customer relationship by managing the end-to-end customer lifecycle, reporting on SLAs, and overseeing the CR process to ensure optimal service delivery and cost coverage.
• Collaborate with Service Delivery Managers, Field Sales, IT, HR, Finance, and PM teams to resolve escalations, optimize solutions, and drive upselling and cross-selling initiatives.
• Ensure compliance with billing reports by monitoring one-time fees and adhering to the customer governance process.

Skills

German language

English language

Stakeholder management

Customer relationship

Education

University of applied sciences degree

Job description

Iron Mountain in Radom seeks a Service Delivery Coordinator, German Speaking, to drive customer satisfaction by managing the end-to-end lifecycle, SLAs, and change requests. You will work across European locations with SDMs, sales, IT, HR, finance, and project teams to deliver seamless service and growth.

The ideal candidate brings 2+ years in production or client relationship management, fluent German and English, strong stakeholder management, and a university degree.