Service Delivery Coordinator with German

Iron Mountain; Województwo mazowieckie; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working options

Hybrid work after probation

Job summary

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team. You will drive customer satisfaction, manage the end-to-end customer lifecycle, and actively grow account revenue across European locations.

This role requires 2+ years in production or client relationship management, fluent German and English, and strong stakeholder management with cost awareness. Hybrid work is available after probation, and we offer comprehensive learning and

Qualifications

• 2+ years of professional experience in production or client relationship management.
• Fluent written and spoken German and English.
• Strong stakeholder management and problem-solving.
• Completed university of applied sciences degree, or a general higher education entrance qualification.

Responsibilities

• Take ownership of the customer lifecycle, reporting on SLAs, and overseeing the Change Request process to ensure service delivery and cost coverage.
• Collaborate with SDMs, Field Sales, IT, HR, Finance, and PM to resolve escalations and drive upselling and cross-selling initiatives.
• Ensure compliance with billing reports and the customer governance process.

Skills

German language

English language

Stakeholder management

Problem-solving

Education

University degree

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect our data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking , to join our team. In this role, you will be responsible for driving customer satisfaction, managing the end-to-end customer lifecycle, and actively growing account revenue. You will join a dynamic, highly collaborative group spanning European locations, dedicated to delivering seamless service and strategic solutions.

In this role, you will:

• Main Responsibility: Take ownership of the customer relationship by managing the end-to-end customer lifecycle, reporting on Service Level Agreements (SLAs), and overseeing the Change Request (CR) process to ensure optimal service delivery and cost coverage.
• Collaboration: Collaborate with Service Delivery Managers (SDMs), Field Sales, Information Technology (IT), Human Resources (HR), Finance, and Project Management (PM) teams to resolve escalations, optimize solutions, and drive upselling and cross-selling initiatives.
• Compliance: Ensure compliance with organizational standards by closely monitoring billing reports, ensuring the correct implementation of one-time fees, and adhering strictly to the customer governance process.

The ideal candidate will have:

• 2+ years of professional experience in production or client relationship management.
• Strong knowledge of strategic business processes, supported by fluent written and spoken German and English.
• Proven ability in stakeholder management, problem-solving, and facilitating client meetings, supported by strong technical affinity and cost awareness.
• Completed university of applied sciences degree, or a general higher education entrance qualification.

What We Offer:

• Flexible working options (08:00 - 16:00 or 9:00 - 17:00) and alternative work options, including the possibility of hybrid work after the probation period, to support work-life balance.
• Comprehensive health, wellness, and life plans, including private medical care, life insurance, and a Multisport card.
• Opportunities for continuous learning and professional growth, including English language lessons.
• Additional perks including a friendly work environment, Christmas gift cards, and anniversary awards.

Category: Operations Group