German-Speaking Service Delivery Coordinator

Iron Mountain Incorporated; Polska; Hybrid; PLN 100,000 - 140,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Multisport card

Hybrid work after probation

English language lessons

Gift cards & anniversary awards

Job summary

Iron Mountain Incorporated seeks a Service Delivery Coordinator (German Speaking) to drive customer satisfaction and manage the end-to-end lifecycle across Europe. You will report on SLAs, oversee change requests, and partner with SDMs, sales, IT, HR, and Finance to resolve escalations and optimize solutions.

The role requires 2+ years in production or client relationships, fluent German and English, and strong stakeholder management skills.

Qualifications

• 2+ years of professional experience in production or client relationship management.
• Fluent written and spoken German and English.
• Strong stakeholder management, problem-solving, and client meeting facilitation.

Responsibilities

• Own the customer relationship by managing the end-to-end lifecycle, SLAs, and CR process to ensure service delivery and cost coverage.
• Collaborate with SDMs, Field Sales, IT, HR, Finance and PM to resolve escalations and drive upsell/cross-sell.
• Monitor billing reports and ensure correct one-time fees and adherence to customer governance.

Skills

German language

English language

Stakeholder management

University degree

Education

Bachelor's degree (University of applied sciences)

Job description

Iron Mountain Incorporated seeks a Service Delivery Coordinator (German Speaking) to drive customer satisfaction and manage the end-to-end lifecycle across Europe. You will report on SLAs, oversee change requests, and partner with SDMs, sales, IT, HR, and Finance to resolve escalations and optimize solutions.

The role requires 2+ years in production or client relationships, fluent German and English, and strong stakeholder management skills.