Junior Infrastructure & Cloud Engineer with German (f/m)

Arche Consulting; Polska; Hybride; PLN 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Private medical care (Medicover)

Life insurance

40+ NAIS benefits (Netflix, Spotify, e

Hybrid work model

Home office setup: laptop, monitor, &

Résumé du poste

Arche Consulting seeks a customer coordination and cloud operations specialist to join our team, handling tickets, status updates, and infrastructure monitoring for clients in public and transportation sectors.

You'll work with engineers to maintain highly available systems, communicate with customers, and support daily administrative tasks in cloud environments and business-critical platforms. Hybrid work is offered after onboarding.

Qualifications

• Basic knowledge of cloud services and cloud administration.
• Experience with monitoring tools and customer communication.
• Knowledge of ITIL processes (incident, problem, change).
• Strong organizational and task management skills.
• Proactive mindset and willingness to learn new skills.
• Experience with Linux/Unix command-line environments.

Responsabilités

• Ensure availability and stability of services through daily RUN activities.
• Communicate with customers via a ticketing system and follow ITIL practices for incidents and requests.
• Prioritize and coordinate tasks according to SLAs.
• Monitor customer infrastructure, analyze alerts, and escalate issues when needed.
• Work across cloud environments and CLIs for management tasks.
• Collaborate with engineers to troubleshoot incidents and maintain service continuity.
• Contribute to continuous improvement in monitoring, processes, automation, and efficiency.

Connaissances

German (B2+)

ITIL processes

Organizational skills

Task management

Linux/Unix CLI

Outils

STACKIT

Azure

AWS

Description du poste

You will join a team responsible for customer communication, ticket handling, status updates, and infrastructure monitoring for clients in the public and transportation sectors. In this role, you will be at the heart of day-to-day customer coordination, receiving and managing customer requests, keeping clients informed about incidents and events affecting their infrastructure, and supporting daily administrative and operational activities in cloud environments and business-critical platforms. You will work closely with experienced engineers and consultants, contributing to the maintenance of highly available systems that play an essential role in ensuring our clients’ operational continuity.

Responsibilities:

• Ensure the availability and stability of services through day-to-day operational and maintenance activities (RUN).
• Communicate with customers via a ticketing system, following ITIL best practices for incident and service request management.
• Prioritize and coordinate tasks in line with agreed service levels (SLAs).
• Monitor customer infrastructure using dedicated monitoring tools, analyze alerts, and escalat issues when needed.
• Work across cloud environments and text-based systems using command-line interfaces (CLI).
• Collaborate closely with team members to troubleshoot incidents, resolve operational issues, and maintain service continuity.
• Contribute to continuous improvement initiatives focused on monitoring, operational processes, automation, and overall efficiency.

Requirements:

• Basic knowledge of cloud services such as STACKIT, Azure, AWS, or similar platforms, with an interest in developing your skills in cloud administration.
• Experience with monitoring tools and an understanding of best practices in customer communication and collaboration.
• Knowledge of ITIL processes and procedures, particularly incident, problem, and change management.
• Strong organizational and task management skills.
• A proactive mindset and willingness to continuously learn and develop new skills.
• Experience working with different operating systems and confidence using Linux/Unix command-line environments.
• Experience with highly available enterprise platforms will be considered an advantage.
• Fluent German, at B2+ level or higher.
• Comprehensive benefits package: private medical care with Medicover, including additional packages such as dental care, senior care and oncology support available on preferential terms.
• Life insurance and access to 40+ benefits through our NAIS platform, with options including Netflix, Spotify and a Sports Card.
• Continuous learning and development: access to 70+ training tracks with certification opportunities, including GenAI, Architecture and Google-focused paths.
• Free access to learning platforms: develop your skills with Education First language courses, TED Talks and Udemy Business materials and training.
• Hybrid working model designed to give you flexibility: after completing onboarding, combine work from our modern office with comfortable home working.
• Home office package including a laptop, monitor and chair.
• 3 days of work followed by 2 days off, supporting a predictable work-life rhythm.