German-Speaking Service Delivery Coordinator (Hybrid)

Iron Mountain; Województwo mazowieckie; Hybrid; PLN 100,000 - 145,000; Full time

Benefits offered by this job

Flexible working options

Private medical care

Life insurance

Multisport card

English language lessons

Friendly work environment

Christmas gift cards

Anniversary awards

Job summary

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team in Poland. You will drive customer satisfaction, manage the end-to-end lifecycle, and actively grow account revenue through upselling and cross-selling initiatives.

The role requires 2+ years in production or client relationship management, with fluent German and English, and strong stakeholder management.

Qualifications

• 2+ years in production or client relationship management.
• Fluent written and spoken German and English.
• Strong stakeholder management, problem-solving and client meetings facilitation.
• University of applied sciences degree or equivalent.

Responsibilities

• Own the customer relationship by managing the end-to-end lifecycle, reporting on SLAs, and overseeing the Change Request process to ensure optimal service delivery and cost coverage.
• Collaborate with SDMs, Field Sales, IT, HR, Finance and PM teams to resolve escalations, optimize solutions, and drive upselling and cross-selling initiatives.
• Ensure compliance with billing reports, one-time fees, and adherence to the customer governance process.

Skills

Client relationship management

German and English fluency

Stakeholder management

Problem solving

Meeting facilitation

Cost awareness

Education

University of applied sciences degree or equivalent

Job description

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team in Poland. You will drive customer satisfaction, manage the end-to-end lifecycle, and actively grow account revenue through upselling and cross-selling initiatives.

The role requires 2+ years in production or client relationship management, with fluent German and English, and strong stakeholder management.