Senior Team Lead, Customer Service – Refrigeration Remote
Liebherr
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Benefits offered by this job
Job summary
Liebherr-Werk Nenzing GmbH in Warsaw is seeking a Team Leader Customer Service (m/f/d) to oversee the Refrigeration and Freezing Division. You will lead the regional service organization, optimize processes and drive performance across customers, technical support, field service and spare parts management in Poland.
The ideal candidate has several years of leadership experience in an international service environment, fluent German and English, and a proactive, analytical mindset with KPI
Qualifications
- Leadership experience in an international service environment.
- Strong customer orientation with negotiation skills in German and English.
- Analytical mindset with KPI and performance reporting experience.
Responsibilities
- Strategic and operational management of service areas within the Polish market.
- Plan, manage and optimize service processes for efficiency.
- Implement global and regional service strategies in Poland.
- Analyze KPIs to ensure high quality service and customer satisfaction.
- Collaborate cross-functionally with sales, dealers, and service partners.
- Lead and develop the regional service organization and network.
- Foster knowledge transfer and sustainable customer relationships.
- Travel as required to manage the service network.
Skills
Education
Job description
Liebherr-Werk Nenzing GmbH in Warsaw is seeking a Team Leader Customer Service (m/f/d) to oversee the Refrigeration and Freezing Division. You will lead the regional service organization, optimize processes and drive performance across customers, technical support, field service and spare parts management in Poland.
The ideal candidate has several years of leadership experience in an international service environment, fluent German and English, and a proactive, analytical mindset with KPI
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