Customer Service Specialist - Remote & Flexible Hours

Liebherr Group; Warszawa; À distance; PLN 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Remote work option

Onboarding program

Résumé du poste

Liebherr Polska sp. z o.o. in Warsaw is seeking a Customer Service Specialist to advise service providers, repair centers and customers on all service matters. You will coordinate warranties, claims and spare parts while ensuring timely processing and strong customer focus.

You will manage orders, support inquiries with internal teams, and help deliver training for partners. A proactive, organised, and reliable approach is essential in a dynamic, international environment.

Qualifications

• Completed commercial apprenticeship or an equivalent qualification.
• Initial professional experience in sales, customer service, or similar role, ideally in a technical environment.
• Very good knowledge of MS Office, Outlook, Word, Excel and PowerPoint.
• Good written and spoken German and/or English.
• Proactive, structured and independent work approach with high quality and reliability.
• Strong organisational and coordination skills with good prioritisation.
• Confident and courteous communication with managers, staff, customers and partners.

Responsabilités

• Provide expert advice and support to service providers, repair centers, retail partners and end consumers across all customer service matters.
• Handle and coordinate warranty, liability and goodwill claims as well as spare parts management with timely processing.
• Record, process and track orders within the Service division.
• Coordinate and manage customer and service inquiries with internal and external partners.
• Assist in resolving technical and organizational issues and communicate professionally with partners and customers.
• Support organizing and delivering training sessions for retail partners and service technicians.
• Contribute to continuous improvement of service processes and workflows to ensure high service quality.

Connaissances

MS Office proficiency

German or English language

Organisational skills

Proactive work style

Formation

Commercial apprenticeship or equivalent

Outils

MS Office (Outlook, Word, Excel, PowerPoint)

Description du poste

Liebherr Polska sp. z o.o. in Warsaw is seeking a Customer Service Specialist to advise service providers, repair centers and customers on all service matters. You will coordinate warranties, claims and spare parts while ensuring timely processing and strong customer focus.

You will manage orders, support inquiries with internal teams, and help deliver training for partners. A proactive, organised, and reliable approach is essential in a dynamic, international environment.