Customer Service Specialist (m/f/d)

Liebherr; Warszawa; In loco; PLN 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work option

Flexible hours

Onboarding program

Personal development opportunities

Modern work environment

Collaborative team atmosphere

Descrizione del lavoro

Liebherr-Werk Nenzing GmbH in Warsaw seeks a Customer Service Specialist to provide expert support to service providers, repair centers, retail partners and end customers. The role covers warranty handling, order processing, and cross-department coordination in a technical environment.

Requirements include an apprenticeship or equivalent, strong MS Office skills, and fluent German or English. A remote work option, onboarding program, and opportunities for development are offered.

Competenze

• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Fluent in German and/or English.
• Completed commercial apprenticeship or equivalent qualification.

Mansioni

• Providing expert advice and support to service providers, repair centers, retail partners and end consumers regarding all customer service matters.
• Handling and coordinating warranty, statutory liability and goodwill claims as well as spare parts management while ensuring customer-oriented and timely processing.
• Recording, processing and tracking orders within the Service division.
• Coordinating and handling customer and service inquiries in close cooperation with internal specialist departments and external service partners.
• Assisting in the resolution of technical and organizational issues and ensuring professional communication with partners and customers.
• Supporting the organization and delivery of training sessions for retail partners and service technicians.
• Contributing to the continuous optimization of service processes and workflows to ensure high service quality and customer satisfaction.

Conoscenze

MS Office

German/English

Formazione

Commercial apprenticeship

Descrizione del lavoro

We are looking for you to join our Customer Service Team in our Refrigeration and Freezing Division at our Warsaw location as a “Customer Service Specialist (m/f/d).”

Your responsibilities

• Providing expert advice and support to service providers, repair centers, retail partners and end consumers regarding all customer service matters
• Handling and coordinating warranty, statutory liability and goodwill claims as well as spare parts management while ensuring customer-oriented and timely processing
• Recording, processing and tracking orders within the Service division
• Coordinating and handling customer and service inquiries in close cooperation with internal specialist departments and external service partners
• Assisting in the resolution of technical and organizational issues and ensuring professional communication with partners and customers
• Supporting the organization and delivery of training sessions for retail partners and service technicians
• Contributing to the continuous optimization of service processes and workflows to ensure high service quality and customer satisfaction
• Completed commercial apprenticeship or an equivalent qualification
• Initial professional experience in a sales, customer service or similar organisational role, ideally in a technical environment
• Very good knowledge of MS Office, particularly Outlook, Word, Excel and PowerPoint
• Good written and spoken German and/or English
• A proactive, structured and independent approach to work, with high standards of quality and reliability
• Strong organisational and coordination skills, as well as a keen sense of priorities
• A confident and courteous manner when dealing with managers, staff, customers and business partners

Our offer

We offer an interesting and challenging role with a comprehensive onboarding program in an innovative, international environment. You can expect a secure position with fair, appropriate compensation. Flexible working hours and the option to work remotely are standard practice for us. In addition, we offer numerous opportunities for personal development, a modern work environment and a collaborative team atmosphere.