Team Leader Customer Service (m/f/d)

Liebherr-Werk Nenzing GmbH; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Flexible working hours

Remote work option

Onboarding program

International environment

Job summary

Liebherr-Werk Nenzing GmbH in Warsaw is seeking a Team Leader Customer Service (m/f/d) to oversee the Refrigeration and Freezing Division. You will lead the regional service organization, optimize processes and drive performance across customers, technical support, field service and spare parts management in Poland.

The ideal candidate has several years of leadership experience in an international service environment, fluent German and English, and a proactive, analytical mindset with KPI

Qualifications

• Leadership experience in an international service environment.
• Strong customer orientation with negotiation skills in German and English.
• Analytical mindset with KPI and performance reporting experience.

Responsibilities

• Strategic and operational management of service areas within the Polish market.
• Plan, manage and optimize service processes for efficiency.
• Implement global and regional service strategies in Poland.
• Analyze KPIs to ensure high quality service and customer satisfaction.
• Collaborate cross-functionally with sales, dealers, and service partners.
• Lead and develop the regional service organization and network.
• Foster knowledge transfer and sustainable customer relationships.
• Travel as required to manage the service network.

Skills

Team leadership

Customer service orientation

German language

English language

KPI analytics

Strategic thinking

Travel willingness

Education

Technical or commercial vocational training

Job description

We are looking for you to join our Customer Service Team in our Refrigeration and Freezing Division at our Warsaw location as a “Team Leader Customer Service (m/f/d).”

Your responsibilities

• Strategic and operational management and continuous development of all service areas — including customerservice, technical support, field service, spare parts
  management and the regional service network — within the Polish market
• Ensuring efficient and seamless service operations through the planning, management and continuous optimization of service processes
• Implementation of global and regional service strategies and establishment of standardized, highperformance service processes within the Polish service network
• Analysis, management and continuous optimization of key service KPIs to ensure excellent service quality, high customer satisfaction and sustainable performance
• Cross-functional collaboration with sales teams, dealers, service partners and external service providers, to ensure an efficient and customer-oriented service organization
• Leadership, management and further development of the regional service organization, as well as enhancing the performance capabilities of the service network in the regions under responsibility
• Fostering knowledge transfer, identifying opportunities for optimization and building sustainable customer relationships
• Successfully completed technical or commercial vocational training
• Several years of professional experience in an international service environment, including the leadership, management and further development of service organizations and external service partners
• Strong customer and service orientation combined with a confident demeanor and negotiation-level proficiency in German and English
• High level of intercultural competence and enthusiasm for collaborating with international teams and business partners
• Strong analytical skills and experience in managing and analyzing KPIs and performance reports
• Structured, independent working style combined with strategic thinking capabilities
• Willingness to travel

Our offer

We offer an interesting and challenging role with a comprehensive onboarding program in an innovative, international environment. You can expect a secure position with fair, appropriate compensation. Flexible working hours and the option to work remotely are standard practice for us. In addition, we offer numerous opportunities for personal development, a modern work environment and a collaborative team atmosphere.