Customer Service Specialist (m/f/d)

Liebherr Group; Warszawa; Remote; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Remote work option

Onboarding program

Job summary

Liebherr Polska sp. z o.o. in Warsaw is seeking a Customer Service Specialist to advise service providers, repair centers and customers on all service matters. You will coordinate warranties, claims and spare parts while ensuring timely processing and strong customer focus.

You will manage orders, support inquiries with internal teams, and help deliver training for partners. A proactive, organised, and reliable approach is essential in a dynamic, international environment.

Qualifications

• Completed commercial apprenticeship or an equivalent qualification.
• Initial professional experience in sales, customer service, or similar role, ideally in a technical environment.
• Very good knowledge of MS Office, Outlook, Word, Excel and PowerPoint.
• Good written and spoken German and/or English.
• Proactive, structured and independent work approach with high quality and reliability.
• Strong organisational and coordination skills with good prioritisation.
• Confident and courteous communication with managers, staff, customers and partners.

Responsibilities

• Provide expert advice and support to service providers, repair centers, retail partners and end consumers across all customer service matters.
• Handle and coordinate warranty, liability and goodwill claims as well as spare parts management with timely processing.
• Record, process and track orders within the Service division.
• Coordinate and manage customer and service inquiries with internal and external partners.
• Assist in resolving technical and organizational issues and communicate professionally with partners and customers.
• Support organizing and delivering training sessions for retail partners and service technicians.
• Contribute to continuous improvement of service processes and workflows to ensure high service quality.

Skills

MS Office proficiency

German or English language

Organisational skills

Proactive work style

Education

Commercial apprenticeship or equivalent

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

We are looking for you to join our Customer Service Team in our Refrigeration and Freezing Division at our Warsaw location as a “Customer Service Specialist (m/f/d).”

Your Responsibilities

• Providing expert advice and support to service providers, repair centers, retail partners and end consumers regarding all customer service matters
• Handling and coordinating warranty, statutory liability and goodwill claims as well as spare parts management while ensuring customer-oriented and timely processing
• Recording, processing and tracking orders within the Service division
• Coordinating and handling customer and service inquiries in close cooperation with internal specialist departments and external service partners
• Assisting in the resolution of technical and organizational issues and ensuring professional communication with partners and customers
• Supporting the organization and delivery of training sessions for retail partners and service technicians
• Contributing to the continuous optimization of service processes and workflows to ensure high service quality and customer satisfaction

Your Qualifications

• Completed commercial apprenticeship or an equivalent qualification
• Initial professional experience in a sales, customer service or similar organisational role, ideally in a technical environment
• Very good knowledge of MS Office, particularly Outlook, Word, Excel and PowerPoint
• Good written and spoken German and/or English
• A proactive, structured and independent approach to work, with high standards of quality and reliability
• Strong organisational and coordination skills, as well as a keen sense of priorities
• A confident and courteous manner when dealing with managers, staff, customers and business partners

Our offer

We offer an interesting and challenging role with a comprehensive onboarding program in an innovative, international environment. You can expect a secure position with fair, appropriate compensation. Flexible working hours and the option to work remotely are standard practice for us. In addition, we offer numerous opportunities for personal development, a modern work environment and a collaborative team atmosphere.

One Passion. Many Opportunities.

Location

Liebherr-Polska sp. z o.o.
Warsaw
Poland (PL)

Contact

Yvonne Tschebaum
0043050809 21206