Refrigeration Customer Service Specialist - Remote

Liebherr; Warszawa; Remote; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Remote work option

Flexible hours

Onboarding program

Personal development opportunities

Modern work environment

Collaborative team atmosphere

Job summary

Liebherr-Werk Nenzing GmbH in Warsaw seeks a Customer Service Specialist to provide expert support to service providers, repair centers, retail partners and end customers. The role covers warranty handling, order processing, and cross-department coordination in a technical environment.

Requirements include an apprenticeship or equivalent, strong MS Office skills, and fluent German or English. A remote work option, onboarding program, and opportunities for development are offered.

Qualifications

• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Fluent in German and/or English.
• Completed commercial apprenticeship or equivalent qualification.

Responsibilities

• Providing expert advice and support to service providers, repair centers, retail partners and end consumers regarding all customer service matters.
• Handling and coordinating warranty, statutory liability and goodwill claims as well as spare parts management while ensuring customer-oriented and timely processing.
• Recording, processing and tracking orders within the Service division.
• Coordinating and handling customer and service inquiries in close cooperation with internal specialist departments and external service partners.
• Assisting in the resolution of technical and organizational issues and ensuring professional communication with partners and customers.
• Supporting the organization and delivery of training sessions for retail partners and service technicians.
• Contributing to the continuous optimization of service processes and workflows to ensure high service quality and customer satisfaction.

Skills

MS Office

German/English

Education

Commercial apprenticeship

Job description

Liebherr-Werk Nenzing GmbH in Warsaw seeks a Customer Service Specialist to provide expert support to service providers, repair centers, retail partners and end customers. The role covers warranty handling, order processing, and cross-department coordination in a technical environment.

Requirements include an apprenticeship or equivalent, strong MS Office skills, and fluent German or English. A remote work option, onboarding program, and opportunities for development are offered.