Team Leader Customer Service (m/f/d)

Liebherr Group; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Flexible working hours

Remote work option

Job summary

Liebherr-Polska sp. z o.o. in Warsaw seeks a Team Leader Customer Service (m/f/d) for the Refrigeration and Freezing Division to lead the regional service team and drive performance in the Polish market.

You will oversee strategic and operational management of service areas, optimize processes, and implement service strategies while collaborating cross-functionally with sales, dealers, and partners to ensure high customer satisfaction.

Qualifications

• Technical or commercial vocational training completed.
• Several years of international service experience with leadership of service organizations.
• Strong customer orientation with German and English proficiency.

Responsibilities

• Strategic and operational management of all service areas in the Polish market.
• Plan, manage and optimize service processes for efficiency.
• Implement global/ regional service strategies in Poland.
• Analyse KPIs to ensure service quality and customer satisfaction.
• Collaborate with sales, dealers, service partners and external providers.
• Lead and develop the regional service organization and network.
• Foster knowledge transfer and build sustainable customer relationships.

Skills

Team leadership

Service management

KPI analysis

Cross-functional collaboration

Negotiation

Education

Technical or commercial vocational training

Job description

We are looking for you to join our Customer Service Team in our Refrigeration and Freezing Division at our Warsaw location as a “Team Leader Customer Service (m/f/d).”

Your Responsibilities

• Strategic and operational management and continuous development of all service areas — including customer service, technical support, field service, spare parts management and the regional service network — within the Polish market
• Ensuring efficient and seamless service operations through the planning, management and continuous optimization of service processes
• Implementation of global and regional service strategies and establishment of standardized, highperformance service processes within the Polish service network
• Analysis, management and continuous optimization of key service KPIs to ensure excellent service quality, high customer satisfaction and sustainable performance
• Cross-functional collaboration with sales teams, dealers, service partners and external service providers, to ensure an efficient and customer-oriented service organization
• Leadership, management and further development of the regional service organization, as well as enhancing the performance capabilities of the service network in the regions under responsibility
• Fostering knowledge transfer, identifying opportunities for optimization and building sustainable customer relationships

Your Qualifications

• Successfully completed technical or commercial vocational training
• Several years of professional experience in an international service environment, including the leadership, management and further development of service organizations and external service partners
• Strong customer and service orientation combined with a confident demeanor and negotiation-level proficiency in German and English
• High level of intercultural competence and enthusiasm for collaborating with international teams and business partners
• Strong analytical skills and experience in managing and analyzing KPIs and performance reports
• Structured, independent working style combined with strategic thinking capabilities
• Willingness to travel

Our offer

We offer an interesting and challenging role with a comprehensive onboarding program in an innovative, international environment. You can expect a secure position with fair, appropriate compensation. Flexible working hours and the option to work remotely are standard practice for us. In addition, we offer numerous opportunities for personal development, a modern work environment and a collaborative team atmosphere.

One Passion. Many Opportunities.

The Company

Liebherr-Polska sp. z o.o.

Location

Warsaw
Poland (PL)