Senior Production Support Engineer – Flexible Hours

HSBC Holdings plc; Kraków; On-site; PLN 195,000 - 293,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Free parking

Flexible working hours

Job summary

HSBC Holdings plc is seeking a Production Support professional for the Payments IT department, focusing on the operational stability of real-time payment platforms. You will work with Site Reliability Engineering across vendor products and in-house microservices to protect platform availability and service quality.

The role covers incident resolution, root-cause analysis, software releases, automation with Bash/Python/Java, and collaboration with global teams to optimize performance and

Qualifications

• Fluent in English with strong written and spoken communication.
• Proven experience in SQL and PL/SQL.
• Proven experience in Linux.
• Hands-on experience with Kubernetes.
• Strong understanding of Oracle database architecture and components.
• Shell scripting for automation (Bash, Python or Java).
• Knowledge of system monitoring and performance tuning with troubleshooting skills.
• Experience in Agile and DevOps environments with automated CI/CD pipelines.

Responsibilities

• Provide day-to-day Production Support including resolution of live incidents and post-resolution problem management.
• Investigate major system problems and identify root causes to reduce repeat incidents.
• Install and implement new software releases provided by vendors.
• Implement locally developed solutions using Shell scripting, Java, Bash and Python.
• Support testing activities related to new implementations and changes.
• Partner with stakeholders across different global locations to coordinate delivery and support.
• Review, design and re-engineer processes using new technologies to improve performance and operational outcomes.
• Evaluate and apply tools to analyse architecture and strengthen service offerings and capability uplifts.

Skills

English fluency

SQL & PL/SQL

Linux

Kubernetes

Shell scripting (Bash/Python/Java)

Oracle database architecture

System monitoring & performance tuning

Troubleshooting

Agile & DevOps (CI/CD)

Tools

Java

Python

Bash

CI/CD tools

Oracle DB tools

Job description

HSBC Holdings plc is seeking a Production Support professional for the Payments IT department, focusing on the operational stability of real-time payment platforms. You will work with Site Reliability Engineering across vendor products and in-house microservices to protect platform availability and service quality.

The role covers incident resolution, root-cause analysis, software releases, automation with Bash/Python/Java, and collaboration with global teams to optimize performance and