Production Engineering Lead

HSBC Holdings plc; Kraków; On-site; PLN 262,000 - 392,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

One-time home office setup</n>reimb.

Cafeteria platform

Employee assistance program

Additional contributions to PPK

Corporate events

CSR initiatives

Nursery discounts

Training and education support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Holdings plc in Kraków is seeking a senior leader to head Production Engineering for Payments across Europe. You will guide real-time and ACH systems, ensure secure, performant operations, and support global heads from India.

Lead a 24x7 follow-the-sun model and drive engineering excellence across regions. You will build and mentor a high-calibre team, manage major incidents, and collaborate with AP and NA counterparts to deliver resilient payment platforms.

Qualifications

• Strong analytical and troubleshooting skills under pressure.
• Deep understanding of application, storage, OS, network, database, and infra layers.
• Experience in Agile/DevOps and hands-on production support.
• Experience leading globally distributed tech teams in a 24x7 setting.
• Excellent communication; capable of leading technical discussions and crisis calls.
• Proven ability to manage diverse stakeholders during incidents and outages.
• Experience with heterogeneous infrastructure and resilience models.
• Expertise in incident and problem management.

Responsibilities

• Partner with regional leads to ensure service levels are met.
• Provide Europe coverage for Payments production escalations.
• Ensure capability functions are structured and deliver against plans.
• Manage Major incidents as Incident Commander or Liaison Officer with updates.
• Collaborate with AP and NA counterparts in Production Engineering.
• Help recruit and retain a high-calibre, diverse team and foster meritocracy.
• Establish career paths and mobility opportunities for team members.
• Be accountable for production availability, stability and resiliency of critical platforms.

Skills

Analytical skills

Troubleshooting

Agile/DevOps

Global team management

Communication skills

Stakeholder management

Incident management

Resilience engineering

Job description

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The Opportunity:

The payments industry is undergoing its biggest disruption in a generation. Real-time processing, message standardisation, and the re-assembly of the value chain are transforming how business value is created. HSBC’s Production Engineering for Payments organisation is at the forefront of this change, managing all payment systems—high value, low value, real-time, and emerging payments to ensure continuous, reliable service for internal and external customers globally. We are building a world-class, global, modernised, service-oriented, and engineering-driven technology operations team. Join us to solve complex problems through technical excellence and provide exemplary service to our customers.

Lead the Production Engineering function across Europe for Domestic and Emerging Payments (DOME), ensuring resilient, secure, and performant operations for real time payment, Automated Clearing House (ACH) services including core processing for RTP and ACH , value added services, orchestration, and Gateway services capabilities. You will also provide leadership support and regional coverage for the Global Head of Domestic and Emerging Payment Production Engineering based in India.

As we transform our production support model towards a Site Reliability Engineering (SRE) approach and a 24x7 follow-the-sun model, you’ll work with mature processes and tools, driving best-in-class deliverables and operational excellence.

What you’ll do

• Partner with other regionals Lead who manages teams globally, ensuring service levels are maintained.
• Provide Europe regional coverage for Payments related production escalations.
• Ensure capability functions are well structured and deliver against plans in line with wider GPS strategy.
• Manage Major incidents as Incident Commander and/or Laison Officer providing regular updates to various stakeholders though different channels.
• Collaborate effectively with AP and NA Domestic and Emerging Payments Production Engineering lead counterparts.
• Assist in building, recruiting, and retaining a high-calibre, diverse team, fostering an environment of continuous improvement and engineering meritocracy.
• Establish career paths and mobility opportunities for team members.
• Be accountable for the production availability, stability, and resiliency of critical payment platforms.

What you need to have to succeed in this role

• Strong analytical and troubleshooting skills, with proven triage capability under pressure.
• Deep understanding of technology layers: application, storage, OS, network, database, and infrastructure.
• Demonstrable experience in Agile/DevOps environments and hands‑on technical application support.
• Experience managing globally distributed, culturally diverse technology teams in a 24x7 support environment.
• Excellent communication skills, able to lead technical conversations and efficiently manage crisis calls.
• Proven ability to manage a wide spectrum of stakeholders, including irate stakeholders in times of trouble.
• Experience with heterogeneous infrastructure and resilience models.
• Expertise in incident and problem management.

What we offer

The pay range for this role is 23 434 PLN – 35 150 PLN (monthly, gross).
Additional car allowance in the amount of 4786 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

Additional bonuses for recognition awards

• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking