Senior Production Support Specialist

HSBC Holdings plc; Kraków; On-site; PLN 195,000 - 293,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Free parking

Flexible working hours

Job summary

HSBC Holdings plc is seeking a Production Support professional for the Payments IT department, focusing on the operational stability of real-time payment platforms. You will work with Site Reliability Engineering across vendor products and in-house microservices to protect platform availability and service quality.

The role covers incident resolution, root-cause analysis, software releases, automation with Bash/Python/Java, and collaboration with global teams to optimize performance and

Qualifications

• Fluent in English with strong written and spoken communication.
• Proven experience in SQL and PL/SQL.
• Proven experience in Linux.
• Hands-on experience with Kubernetes.
• Strong understanding of Oracle database architecture and components.
• Shell scripting for automation (Bash, Python or Java).
• Knowledge of system monitoring and performance tuning with troubleshooting skills.
• Experience in Agile and DevOps environments with automated CI/CD pipelines.

Responsibilities

• Provide day-to-day Production Support including resolution of live incidents and post-resolution problem management.
• Investigate major system problems and identify root causes to reduce repeat incidents.
• Install and implement new software releases provided by vendors.
• Implement locally developed solutions using Shell scripting, Java, Bash and Python.
• Support testing activities related to new implementations and changes.
• Partner with stakeholders across different global locations to coordinate delivery and support.
• Review, design and re-engineer processes using new technologies to improve performance and operational outcomes.
• Evaluate and apply tools to analyse architecture and strengthen service offerings and capability uplifts.

Skills

English fluency

SQL & PL/SQL

Linux

Kubernetes

Shell scripting (Bash/Python/Java)

Oracle database architecture

System monitoring & performance tuning

Troubleshooting

Agile & DevOps (CI/CD)

Tools

Java

Python

Bash

CI/CD tools

Oracle DB tools

Job description

Some careers shine brighter than others.

If you22i you2eifa career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Join the Production Support Team within the Payments IT department. The team is responsible for the technical operations of Global Payments Execution, Messaging and Orchestration and Sanctions and Investigation services in a mission critical environment. Working with Site Reliability Engineering disciplines across vendor products and in-house developed microservices you will help protect platform availability and service stability as customer demand continues to move towards real-time payments.

What youll do

• Provide day-to-day Production Support including resolution of live incidents and post-resolution problem management


• Investigate major system problems and identify root causes to reduce repeat incidents


• Install and implement new software releases provided by vendors


• Implement locally developed solutions using Shell scripting, Java, Bash and Python


• Support testing activities related to new implementations and changes


• Partner with stakeholders across different global locations to coordinate delivery and support


• Review, design and re-engineer processes using new technologies to improve performance and operational outcomes


• Evaluate and apply tools to analyse architecture and strengthen service offerings and capability uplifts

What you need to have to succeed in this role

• Demonstrate fluency in English with strong spoken and written communication across a global organisation


• Bring proven experience in SQL and PL/SQL


• Bring proven experience in Linux


• Demonstrate hands-on experience with Kubernetes


• Apply strong understanding of Oracle database architecture and components


• Use shell scripting for automation using at least one of Bash, Python or Java


• Apply knowledge of system monitoring and performance tuning alongside strong troubleshooting skills


• Show experience in Agile and DevOps environments including adoption, engineering and execution of automated CI/CD pipelines

What we offer

The pay range for this role is 17484 PLN - 26225 PLN monthly, gross.

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards


• Multisport card


• Private medical care


• Life insurance


• One-time reimbursement of home office set-up (up to 800 PLN).


• Cafeteria platform


• Employee assistance program


• Additional contributions to PPK scheme


• Corporate parties & events


• CSR initiatives


• Nursery discounts


• Financial support with trainings and education


• Social fund


• Flexible working hours


• Free parking

Being open to different points of view is important for our business and the communities we serve. At HSBC, were dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so dont wait and apply now!

You\'ll achieve more when you join HSBC.