EMEA Production Stability Lead - Flexible Hours & Car Allowance

HSBC Holdings plc; Kraków; On-site; PLN 169,000 - 253,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office setup reimbursement

Corporate events

Job summary

HSBC Holdings plc in Krakow is seeking a Production Support Manager to own EMEA production support for Valuation Control IT and PALMS, driving stability and incident response across time zones.

You will lead triage, governance reviews, and cross-team coordination with Krakow operations and DevOps to improve automation and resilience while aligning regional coverage and ensuring timely service restoration.

Qualifications

• Proven experience in a Production Support Manager / Production Services / SRE-style role for business-critical applications.
• Strong knowledge of production operations: incident management, triage, stability, coordination, and service restoration.
• Demonstrable capability in governance and control discipline, including running regular service reviews and driving continuous improvement.
• Excellent stakeholder management skills across Technology, Operations, and Business teams.
• High ownership mindset with a track record of delivering reliable production outcomes under time pressure.
• Experience supporting distributed, multi-time-zone teams and operating models.
• Exposure to DevOps practices (e.g., release/change management, automation, monitoring) is an advantage.

Responsibilities

• Own EMEA production support for Valuation Control IT (and PALMS), driving service stability, responsiveness, and operational resilience.
• Lead incident triage, coordination, and recovery, ensuring timely decision-making and clear stakeholder communications.
• Run and continuously improve production processes (stability management, defect/problem management, operational readiness).
• Establish and maintain a monthly governance cadence, including structured reviews of production issues with business and operations teams.
• Partner closely with Krakow-based operations to improve time-zone alignment and reduce dependency on late-hours working and temporary mitigations.
• Collaborate with engineering/DevOps teams to address capacity constraints and improve supportability through automation and standardization.
• Support the transition to a clearer regional coverage model (EMEA ownership with aligned APAC coverage).

Skills

Production Ops

Incident management

Governance

Stakeholder mgmt

Ownership mindset

Multi-time zone teams

DevOps exposure

Job description

HSBC Holdings plc in Krakow is seeking a Production Support Manager to own EMEA production support for Valuation Control IT and PALMS, driving stability and incident response across time zones.

You will lead triage, governance reviews, and cross-team coordination with Krakow operations and DevOps to improve automation and resilience while aligning regional coverage and ensuring timely service restoration.