Payments Investigations Specialist | Flexible Hours

HSBC Holdings plc; Kraków; On-site; PLN 85,000 - 106,000; Full time

Benefits offered by this job

Healthcare

Pension & Life insurance

Multisport card

Private medical care

Home office set-up reimbursement (up 0

Cafeteria platform

Employee assistance program

PPK contributions

Corporate events

CSR initiatives

Nursery discounts

Training and education support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Service Delivery Polska is seeking a Payments Investigations professional to support day-to-day resolution of payment-related enquiries. You’ll investigate issues, coordinate with internal teams and help deliver accurate outcomes for customers and stakeholders while maintaining high service quality.

The role offers a dynamic Krakow-based environment with opportunities to develop expertise in payments, strong English communication, and collaboration across diverse teams.

Qualifications

• Ability to build effective working relationships with stakeholders across teams.
• Ability to work with minimal supervision while maintaining high quality and pace.
• Contribute positively in a team environment and support shared outcomes.
• Strong attention to detail when reviewing payment and case information.
• Solid computer literacy across everyday case management tools.
• Fluent written and spoken English in a professional setting.
• German language will be an asset in this role.

Responsibilities

• Investigate payment-related queries and follow through to resolution.
• Manage a portfolio of investigation cases with accurate records.
• Review payment information to identify issues and next steps.
• Use relevant payment channels such as SWIFT where applicable.
• Collaborate with internal teams to gather information and progress items.
• Maintain clear written documentation of actions and outcomes.
• Prioritise work to meet service timelines and quality expectations.
• Support continuous improvement by sharing recurring issues and fixes.

Skills

Stakeholder management

Independent working

Team player

Attention to detail

Computer literacy

English fluency

German language (asset)

Job description

HSBC Service Delivery Polska is seeking a Payments Investigations professional to support day-to-day resolution of payment-related enquiries. You’ll investigate issues, coordinate with internal teams and help deliver accurate outcomes for customers and stakeholders while maintaining high service quality.

The role offers a dynamic Krakow-based environment with opportunities to develop expertise in payments, strong English communication, and collaboration across diverse teams.