Senior Production Support Specialist

HSBC; Województwo podlaskie; On-site; PLN 195,000 - 293,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office setup reimbursement

Job summary

HSBC Poland invites you to join the Production Support Team within the Payments IT department. You will help ensure platform availability and service stability for Global Payments Execution, Messaging and Orchestration in a mission-critical environment.

Responsibilities include incident resolution, root-cause analysis, deploying vendor releases, and implementing automation with Shell scripting, Java, Bash and Python. Strong English, SQL/PLSQL and Linux experience are essential.

Qualifications

• Proven experience in SQL and PL/SQL.
• Hands-on Linux experience is essential.
• Experience with Kubernetes orchestration is required.
• Automation via shell scripting in Bash/Python/Java.
• Strong understanding of Oracle databases and components.
• Excellent written and spoken English within a global team.
• Ability to monitor systems and perform performance tuning.

Responsibilities

• Provide day-to-day Production Support, including incident resolution.
• Investigate major system problems and perform root-cause analysis.
• Install and release software updates from vendors.
• Develop local solutions using Shell scripting, Java, Python or Bash.
• Support testing activities for new implementations and changes.
• Collaborate with stakeholders across global locations to coordinate delivery.
• Review and redesign processes to improve performance and reliability.
• Evaluate tools and techniques to strengthen service offerings.

Skills

SQL/PLSQL

Linux

Kubernetes

Shell scripting

Oracle DB architecture

English communication

Troubleshooting

Performance tuning

Tools

None

Job description

Some Careers Shine Brighter Than Others.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Join the Production Support Team within the Payments IT department. The team is responsible for the technical operations of Global Payments Execution, Messaging and Orchestration and Sanctions and Investigation services in a mission critical environment. Working with Site Reliability Engineering disciplines across vendor products and in-house developed microservices you will help protect platform availability and service stability as customer demand continues to move towards real-time payments.

What You'll Do

• Provide day-to-day Production Support including resolution of live incidents and post-resolution problem management
• Investigate major system problems and identify root causes to reduce repeat incidents
• Install and implement new software releases provided by vendors
• Implement locally developed solutions using Shell scripting, Java, Bash and Python
• Support testing activities related to new implementations and changes
• Partner with stakeholders across different global locations to coordinate delivery and support
• Review, design and re-engineer processes using new technologies to improve performance and operational outcomes
• Evaluate and apply tools to analyse architecture and strengthen service offerings and capability uplifts

What you need to have to succeed in this role

• Demonstrate fluency in English with strong spoken and written communication across a global organisation
• Bring proven experience in SQL and PL/SQL
• Bring proven experience in Linux
• Demonstrate hands-on experience with Kubernetes
• Apply strong understanding of Oracle database architecture and components
• Use shell scripting for automation using at least one of Bash, Python or Java
• Apply knowledge of system monitoring and performance tuning alongside strong troubleshooting skills

  What We Offer

  The pay range for this role is 17484 PLN - 26225 PLN monthly, gross.

  Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

  We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN).
  • Cafeteria platform
  • Employee assistance program
  • Additional contributions to PPK scheme
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

  If your CV meets our criteria, you should expect the following steps in the recruitment process:

  • Online behavioural test (for external candidates only)
  • Telephone screen (for external candidates only)
  • Interview with the hiring manager

  Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

  If you have a need that requires accommodations or changes during the recruitment process, please let us know.

  You'll achieve more when you join HSBC.