Senior Order Management Process Leader | Hybrid

Clariant; Łódź; Hybrid; PLN 230,000 - 383,000; Full time

Benefits offered by this job

13% yearly bonus

Language bonus PLN 800/1000

Private health care

Multisport

Job summary

Clariant is seeking a Senior Process Manager for Order Management in Poland to lead end-to-end order-to-cash operations and drive continuous improvement. You will manage a high-performing OM team, collaborate with regional stakeholders, and steer transformation initiatives across the SSC.

A master's degree and SAP SD/OTC experience are preferred. The role is hybrid in Lodz, offering a base plus performance bonus and language stipends, with relocation support if needed.

Qualifications

• 10-15 years in Order Management, Customer Service Operations, or Supply Chain
• Experience in supervisory/management roles within shared services or GBS environments
• Project management experience with Lean and transformation initiatives

Responsibilities

• Oversee end-to-end order-to-cash processes and ensure compliance with policies and standards.
• Lead a high-performing OM team with coaching, performance management, and succession planning.
• Drive continuous improvement using Lean Go-See-Act and KPI management.
• Manage resources, costs, and capacity within approved budgets and optimize FTE, systems, and tools.
• Partner with Business Units and regional teams on governance, escalations, and service scope expansion.
• Lead change management and ERP implementation projects in collaboration with the Head of SSC.

Skills

End-to-end Order Management

Lean methodologies

Stakeholder management

Team leadership

ERP systems (SAP SD/OTC)

Analytical skills

English (C1)

Education

Master's degree in Business Administration, Supply Chain, Economics, or International Trade/Logistics

Tools

SAP SD/OTC

Job description

Clariant is seeking a Senior Process Manager for Order Management in Poland to lead end-to-end order-to-cash operations and drive continuous improvement. You will manage a high-performing OM team, collaborate with regional stakeholders, and steer transformation initiatives across the SSC.

A master's degree and SAP SD/OTC experience are preferred. The role is hybrid in Lodz, offering a base plus performance bonus and language stipends, with relocation support if needed.