Hybrid Order Management Customer Service Specialist (12mo)

Brown-Forman Corporation; Polska; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Brown-Forman Corporation in Warsaw is seeking a Customer Service & Order Management professional for a 12-month maternity cover. The role focuses on end-to-end order management, ensuring timely, accurate execution and strong stakeholder collaboration.

You will process orders in SAP, coordinate with logistics partners, and support supply chain activities across international markets. The position is office/hybrid (4 days in the Warsaw office and one day from home).

Qualifications

• Minimum 2 years of experience in operations in an international business environment.
• Experience in customer service or order management within a dynamic setting.
• Ability to make decisions based on data and facts.

Responsibilities

• Be the single point of contact for international customers and distributors.
• Respond to orders and logistics queries mainly by email.
• Build strong relationships with distributors and advise on supply chain matters.
• Coordinate with logistics providers regarding order status.
• Collaborate with internal departments to share orders and stock information.
• Receive, validate, and process orders in SAP and track fulfilment progress.
• Proactively update orders to prevent delays and ensure on-time shipments.
• Produce order documentation and maintain high-quality master data.]
• Cooperate with Brown-Forman’s internal departments, provide and exchange information on customers' orders and stock situations.

Skills

End-to-end order management

International customer service

SAP experience

Stakeholder relationship management

English fluency

Tools

SAP ERP

Job description

Brown-Forman Corporation in Warsaw is seeking a Customer Service & Order Management professional for a 12-month maternity cover. The role focuses on end-to-end order management, ensuring timely, accurate execution and strong stakeholder collaboration.

You will process orders in SAP, coordinate with logistics partners, and support supply chain activities across international markets. The position is office/hybrid (4 days in the Warsaw office and one day from home).