Senior Order Management Lead, Lean Process Excellence

Clariant SE; Łódź; Hybrid; PLN 300,000 - 520,000; Full time

Benefits offered by this job

Language bonuses

Multisport card

Private health care

Life insurance

Relocation support

Job summary

Clariant SE in Poland invites a Senior Process Manager Order Management (m/f/d) to lead end-to-end order-to-cash, drive operational excellence, and shape GBS strategy. You will head a high-performing OM team, align with global policies, and manage regional stakeholders while ensuring compliance and process standardization.

You will drive Lean-based improvements, oversee budgeting and capacity, and partner with BU leaders to deliver outstanding service with a strong customer focus.

Qualifications

• 10–15 years of Order Management, Customer Service Operations, or Supply Chain experience with ~5 years in supervisory roles.

Responsibilities

• Lead daily Order Management operations within SSC Poland with end-to-end process ownership.
• Develop and retain a high-performing Order Management team through coaching and development plans.
• Drive continuous improvement, identify gaps, and apply Lean methodologies to improve performance.
• Manage resources, costs, and capacity within approved budgets and plan workload accordingly.
• Serve as strategic operational partner for Business Units and regional teams, handling escalations with a customer-centric approach.
• Lead change management, transformation, ERP implementations, and SSC scope expansion in collaboration with Head of SSC.
• Maintain stakeholder relationships through governance meetings and cross-functional interfaces.
• Contribute to SSC strategy and governance, including budgeting and LLT participation.
• Ensure adherence to safety, ESHA, and BCM standards across the organization.

Skills

Leadership

Stakeholder management

Process improvement

Go-See-Act

Analytical thinking

Education

Master's degree

Tools

SAP SD/OTC

ERP systems

Job description

Clariant SE in Poland invites a Senior Process Manager Order Management (m/f/d) to lead end-to-end order-to-cash, drive operational excellence, and shape GBS strategy. You will head a high-performing OM team, align with global policies, and manage regional stakeholders while ensuring compliance and process standardization.

You will drive Lean-based improvements, oversee budgeting and capacity, and partner with BU leaders to deliver outstanding service with a strong customer focus.