Senior Hybrid CX/EX Client Growth Lead

NTT America, Inc.; Warszawa; Hybride; PLN 180 000 - 320 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Résumé du poste

NTT DATA in Warsaw is looking for a Senior Client Manager who will own and grow strategic client relationships. You will drive land, expansion, and renewals across all solutions within assigned accounts, ensuring client success and value realization.

Working with vendors and partners, you will manage opportunities, pipelines and forecasts using our sales tools, serving as the main contact for clients to foster trust, cross-sell services, and sustain revenue growth through governance and

Qualifications

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in the IT or professional services industry, focusing on business development and/or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company’s offerings, client applications, use cases, and market trends.
• Ability to link our high-value services to specific client needs and outcomes.
• Experience in identifying and advancing opportunities at assigned prospects and clients, and coordinating internal and external resources to close sales opportunities.
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.

Responsabilités

• Manage and grow relationships with assigned clients, driving land, expansion and renewals across solutions.
• Own accounts end-to-end, ensuring client satisfaction throughout their lifecycle.
• Collaborate with vendors and partners to achieve results and use sales tools to manage pipelines and forecasts.
• Act as the main client contact, maintaining open communication and strong business relationships.
• Identify client needs and articulate how services meet them, driving demand and revenue growth.
• Develop governance and compliance policies to manage risk within your area of specialization.

Connaissances

Global partner management

Sales environments

Customer service

Business development

Account leadership

Client engagement

Salesforce.com

Formation

Bachelor’s degree in business or sales-related field

Outils

Salesforce.com

Description du poste

NTT DATA in Warsaw is looking for a Senior Client Manager who will own and grow strategic client relationships. You will drive land, expansion, and renewals across all solutions within assigned accounts, ensuring client success and value realization.

Working with vendors and partners, you will manage opportunities, pipelines and forecasts using our sales tools, serving as the main contact for clients to foster trust, cross-sell services, and sustain revenue growth through governance and