Senior Client Manager - CX/EX

Who is Hiring; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NTT DATA is seeking a Senior Client Manager to lead strategic client relationships, drive land, expansion, and renewals across solutions, and own the full lifecycle of accounts. You will work with vendors and partners to deliver value, using our sales tools to manage opportunities, pipelines, and forecasts.

Strong communication and governance experience are essential. You will leverage deep IT/professional services sales experience, industry knowledge, and Salesforce expertise to expand revenue

Qualifications

• Advanced experience in global partner management and sales environments.
• Experience in IT or professional services with focus on business development or sales.
• Strong business acumen in sales, planning and using tools and data.
• Knowledge of offerings, client applications, use cases, and market trends.
• Ability to map high-value services to client needs and outcomes.
• Experience identifying and advancing opportunities to close sales.
• Excellent client engagement and account management skills.
• Prior Salesforce.com experience.

Responsibilities

• Manage and grow relationships with assigned clients across solutions.
• Drive land, expansion, and renewals within accounts.
• Own accounts, ensuring client satisfaction throughout lifecycle.
• Manage opportunities, pipelines, and forecasts using company tools.
• Be main client contact, maintaining open, effective communication.
• Identify client needs and articulate how services meet them.
• Encourage clients to explore additional services to grow revenue.
• Help develop governance and compliance policies to manage risk.

Skills

Global partner mgmt

Sales experience

Customer service

IT/PS sales

Business acumen

Product/market knowledge

Opportunity/closure

Client engagement

Salesforce

Education

Bachelor's degree in business or sales

Tools

Salesforce.com

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion -- it's a place where you can grow, belong and thrive.

As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business. You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships. Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.

To thrive in this role, you need to have:

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in the IT or professional services industry, focusing on business development and/or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company's offerings, client applications, use cases, and market trends.
• Ability to link our high-value services to specific client needs and outcomes.
• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.
• A bachelor's degree or equivalent in business or a sales-related field.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.