Senior Client Access & Onboarding Specialist

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Employee Assistance Program

Job summary

Brown Brothers Harriman in Krakow is seeking a Senior Client Service Representative to manage client access to the Infuse platform and handle custody account opening. You will collaborate with internal teams and clients to maintain service quality in a hybrid work model (3 days in office, 2 days flexible for parents).

The role requires a BA/BS or equivalent experience (2+ years), English at C1, strong prioritization, and solid MS Office skills.

Qualifications

• BA/BS degree or equivalent work experience (2+ years).
• Fluency in English (C1).
• Ability to prioritize, resolve issues and manage multiple tasks.
• Good communication skills and ability to build relationships.
• Proficiency with MS Office tools.

Responsibilities

• Create and maintain external user access to BBH portal with team members.
• Ensure high-quality services according to BBH policies to minimize risks.
• Conduct annual review of client users’ access and structures.
• Perform client calls to verify Infuse access requests.
• Maintain desktop procedures and internal trackers; share knowledge.
• Participate in process improvement initiatives.

Skills

Fluency in English (C1)

Prioritization & issue resolution

Communication skills

Relationship building

Education

BA/BS degree or equivalent

Tools

MS Office

Job description

Brown Brothers Harriman in Krakow is seeking a Senior Client Service Representative to manage client access to the Infuse platform and handle custody account opening. You will collaborate with internal teams and clients to maintain service quality in a hybrid work model (3 days in office, 2 days flexible for parents).

The role requires a BA/BS or equivalent experience (2+ years), English at C1, strong prioritization, and solid MS Office skills.