Client Service Supervisor – Custody & Escalations (Hybrid)

Brown Brothers Harriman & Co.; Kraków; Híbrido; PLN 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical care

Life Insurance

Professional trainings and qualif.oss.

Wellbeing Program

Onboarding Program for new hires

Culture Celebration Day

Community Service Day

Descripción de la vacante

Brown Brothers Harriman in Kraków is recruiting a Client Service Supervisor for the Custody area. The role focuses on accurate and timely data delivery and acts as a primary escalation point for complex client issues.

Strong custody knowledge and analytical abilities help you multi-task in a fast-paced environment. You will be highly communicative, detail oriented, and able to juggle several duties while troubleshooting with decorum.

Formación

• BS/BA degree or equivalent work experience.
• 3–4 years of custody or related industry experience.
• Experience in client servicing environments.
• Knowledge of corporate actions, equity, fixed income and derivatives preferred.
• Ability to prioritise, multitask and meet deadlines.
• Strong verbal and written communication skills.

Responsabilidades

• Field and respond to client inquiries and escalated issues; serve as point person for senior clients.
• Coordinate and follow up on client meetings and deliverables.
• Demonstrate understanding of BBH products and services.
• Collaborate with Operations, Treasury and Markets to resolve inquiries and improve service levels.
• Serve as a key contact for external clients regarding daily servicing inquiries.
• Develop internal relationships to proactively resolve client issues.

Conocimientos

Client servicing

Communication

Attention to detail

Multitasking

Troubleshooting

Educación

Bachelor’s degree

Herramientas

Internal systems

Web-based systems

Descripción del empleo

Brown Brothers Harriman in Kraków is recruiting a Client Service Supervisor for the Custody area. The role focuses on accurate and timely data delivery and acts as a primary escalation point for complex client issues.

Strong custody knowledge and analytical abilities help you multi-task in a fast-paced environment. You will be highly communicative, detail oriented, and able to juggle several duties while troubleshooting with decorum.