Junior Client Service Representative - Account Opening Hub Team

Brown Brothers Harriman & Co; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Culture Celebration Day

Private medical care

Life Insurance

Employee Assistance Program

Professional trainings and training

Wellbeing Program

Online Social Fund benefit platform

Social, sport and integration events

Onboarding Program for new hires

Job summary

Brown Brothers Harriman in Kraków is seeking a Junior Client Service Representative to join our Custody Account Opening Hub Team. You will manage custody account opening requests, validate due diligence docs, and provide client access to the Infuse portal, collaborating with internal teams and external clients to ensure satisfaction.

This role requires strong English, a BA/BS or equivalent, solid prioritization, communication and relationship-building skills, plus MS Office proficiency.

Qualifications

• Strong English skills (C1)
• BA/BS degree, and/or equivalent work experience
• Ability to effectively prioritize work and resolve issues
• Good communication skills
• Ability to build and maintain internal and external relationships
• Good knowledge of MS Office tools

Responsibilities

• Process custody account opening requests in cooperation with team members and client service groups
• Validate and upload client due diligence documentation for account opening
• Provide client users’ access to the Infuse portal
• Maintain high service quality in line with BBH policies and procedures to minimize risk and meet client needs
• Keep desktop procedures and internal trackers up to date and share knowledge within the team
• Participate in process improvement initiatives and projects

Skills

Strong English (C1)

Prioritization

Communication

Relationship building

MS Office

Education

BA/BS degree

Equivalent work experience

Tools

Infuse portal

Job description

Location: Kraków

Type of work: Full-time

Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

Join us as a Junior Client Service Representative!

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Brown Brothers Harriman is currently recruiting Client Service Representative to join our Krakow Custody Account Opening Hub Team. In this role you will be responsible for custody account opening process and for maintaining client access to BBH platform Infuse. A Client Service Representative will collaborate with internal teams and external clients to ensure client satisfaction.

On this position you will be responsible for:

• Processing of custody account opening requests submitted by BBH corporate and direct clients in cooperation with other team members and client service groups
• Validating and uploading client due diligence documentation connected with account opening process
• Provisioning of client users’ access to BBH Infuse portal
• Ensuring high quality of services by our team in accordance to BBH policies and procedures to minimize risks involved in the process and to satisfy clients’ needs
• Ensuring that desktop procedures and internal trackers are up to date and that knowledge is shared within the team
• Taking part in process improvement initiatives and projects

What we’re looking for:

• Strong English skills (C1)
• BA/BS degree, and/or equivalent work experience
• Ability to effectively prioritize work and resolve issues
• Good communication skills
• Ability to build and maintain internal and external relationships
• Good knowledge of MS Office tools

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences.

We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.