Senior Business Analyst - ServiceNow & ICT (Poland)

KEYES; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

KEYES is seeking a Senior Business Analyst for a European institution client based in Warsaw, Poland. The role requires local presence and focuses on modelling business needs, ICT system changes, and process improvement.

You will lead analysis across the SDLC, prepare user stories, and collaborate with Process and Business Owners to deliver effective solutions within a multicultural environment.

Qualifications

• Bachelor degree required.
• English level: C1 or higher.
• Minimum 5 years of relevant IT experience.
• One of the following ServiceNow certificates: CSA, Citizen Developer, Implementation Specialist, or other ServiceNow issued credential.

Responsibilities

• Map needs into changes in ICT systems and document processes.
• Estimate workload, time, and risk for proposed changes.
• Document and improve business processes to remove inefficiencies.
• Perform gap analysis, SWOT analysis, and feasibility studies for tools.
• Review analytical documents from third parties and contribute to SDLC activities.
• Lead backlog refinement and define user stories for developers.
• Support testing phases, change management, deployment, and training.

Skills

English (C1)

Education

Bachelor degree

ServiceNow certificate

Job description

KEYES is seeking a Senior Business Analyst for a European institution client based in Warsaw, Poland. The role requires local presence and focuses on modelling business needs, ICT system changes, and process improvement.

You will lead analysis across the SDLC, prepare user stories, and collaborate with Process and Business Owners to deliver effective solutions within a multicultural environment.