Senior Business Analyst - ServiceNow & ICT Solutions

NRB; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

KEYES IO in Poland (Warsaw) seeks a Senior Business Analyst to join a European institution project. You will map business needs to ICT changes, perform gap analyses, and contribute to SDLC activities while working with Process Owners.

Candidates have a Bachelor degree, C1 English, 5+ years IT experience, and a ServiceNow certificate. Local presence in Warsaw is required; international projects are part of the role.

Qualifications

• You hold a Bachelor Degree.
• You have minimum English level of C1.
• You have minimum of 5 years of relevant professional experience in IT.
• You have at least one valid ServiceNow certificate.

Responsibilities

• Map needs into changes in ICT systems (existing systems and needed to be build).
• Document existing business processes, identify inefficiencies and bottlenecks.
• Identify gaps and overlaps across business processes, provide input to business process streamline.
• Define User Stories and lead backlog refinements to decompose user stories into tasks for Developers.
• Support whole SDLC including bug-fixing, UAT, change management, deployment, trainings, hyper care.

Skills

English (C1)

IT experience 5+ years

ServiceNow certification

ServiceNow platform

Education

Bachelor Degree

Tools

ServiceNow platform

Job description

KEYES IO in Poland (Warsaw) seeks a Senior Business Analyst to join a European institution project. You will map business needs to ICT changes, perform gap analyses, and contribute to SDLC activities while working with Process Owners.

Candidates have a Bachelor degree, C1 English, 5+ years IT experience, and a ServiceNow certificate. Local presence in Warsaw is required; international projects are part of the role.