Senior ServiceNow BA – ITSM/ITOM Lead

EPAM Systems Inc; Poland; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Employee Stock Purchase Plan

Job summary

EPAM Systems, a global leader in AI transformation engineering and digital platform modernization, seeks a Senior Business Analyst with strong ServiceNow experience in Poland. You will lead business analysis for ServiceNow implementations, working with stakeholders to gather requirements, design solutions and ensure successful project delivery.

The role emphasizes collaboration across clients, PMs, developers and other stakeholders, with responsibilities including requirement elicitation,

Qualifications

• 4+ years of experience as a Business Analyst with strong ServiceNow knowledge.
• Solid understanding of ServiceNow processes, modules and integrations (public sector experience a plus).
• Strong ability to analyze and design business processes and translate them into requirements.

Responsibilities

• Lead business analysis for ServiceNow projects, including ITSM, ITOM, HRSD or other modules.
• Gather and document business requirements with clients, PMs, and developers.
• Translate business needs into functional and technical requirements for ServiceNow solutions.
• Facilitate workshops and interviews to elicit requirements and drive consensus.
• Develop user stories, process flows and use cases to support solution design and development.
• Oversee configuration and customization of ServiceNow modules to meet objectives.
• Support testing, training and change management activities.

Skills

ServiceNow

Business Analysis

Requirements gathering

Stakeholder management

Agile/Scrum

Workshop facilitation

Tools

ServiceNow

Job description

EPAM Systems, a global leader in AI transformation engineering and digital platform modernization, seeks a Senior Business Analyst with strong ServiceNow experience in Poland. You will lead business analysis for ServiceNow implementations, working with stakeholders to gather requirements, design solutions and ensure successful project delivery.

The role emphasizes collaboration across clients, PMs, developers and other stakeholders, with responsibilities including requirement elicitation,