Senior ServiceNow Analyst: Process & Requirements Lead

Sii Poland; Toruń; Presencial; PLN 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great Place to Work

Profit sharing

Medical care

Centre of trainings

Descripción de la vacante

Sii Poland seeks an experienced ServiceNow analyst to join a three-person Analysts team on a multi-module platform for an international financial company. You will gather and analyze business and functional requirements, run workshops, and translate business needs into ServiceNow specifications.

The role requires 5+ years of ITSM/CSM business analysis, GRC knowledge, fluent Polish and English (B2+), and weekly Warsaw office presence.

Formación

• 5+ years of experience as a business analyst in ITSM/CSM
• Knowledge of GRC and privacy regulations
• Ability to run workshops and gather requirements
• Experience in process analysis and creating user stories/acceptance criteria
• Knowledge of fit-gap methodology and backlog refinement
• Fluent Polish and English (B2+)
• Willingness to work from the Warsaw office at least once a week
• Residence in Poland

Responsabilidades

• Gathering and analyzing business and functional requirements
• Conducting workshops with stakeholders
• Analyze AS-IS vs TO-BE processes and design TO-BE
• Prepare user stories and acceptance criteria
• Translate business needs into ServiceNow requirements
• Conduct fit-gap analysis against platform capabilities
• Refine backlog and clarify scope
• Collaborate with developers, BA Lead, and Architect
• Support testing/UAT and verify business results
• Document processes, decisions, and dependencies

Conocimientos

Business analysis

Workshops

User stories

Backlog refinement

Stakeholder collaboration

GRC knowledge

Herramientas

ServiceNow

Descripción del empleo

Sii Poland seeks an experienced ServiceNow analyst to join a three-person Analysts team on a multi-module platform for an international financial company. You will gather and analyze business and functional requirements, run workshops, and translate business needs into ServiceNow specifications.

The role requires 5+ years of ITSM/CSM business analysis, GRC knowledge, fluent Polish and English (B2+), and weekly Warsaw office presence.