Senior AWS Cloud & Amazon Connect Architect — Remote

Semantive; Warszawa; Remote; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Full-remote work

Flat organizational structure

Knowledge-sharing sessions

Team-building meetings

Employee referral program

Job summary

A cloud services company in Warsaw seeks a Senior AWS Cloud Consultant specialized in Amazon Connect to implement innovative customer solutions. You'll design custom solutions, support implementation, and optimize contact center performance in a full-remote setup. Ideal candidates will have extensive experience in contact center technologies and strong communication skills in both Polish and English. Join us to help enterprises navigate their digital transformations.

Qualifications

• Proven experience in implementing contact center solutions, ideally with Amazon Connect.
• Strong hands-on skills in designing IVR flows and call routing.
• Solid knowledge in Amazon Connect and AWS services.

Responsibilities

• Translate business needs into Amazon Connect solutions.
• Support customers through implementation of contact center platforms.
• Create and optimize contact center performance monitoring.

Skills

Contact center solutions

IVR flows design

Amazon Connect

AWS Lambda

Customer engagement

Communication skills

Team-oriented mindset

Education

Background in STEM or IT training

Tools

AWS services

CRM platforms

Job description

A cloud services company in Warsaw seeks a Senior AWS Cloud Consultant specialized in Amazon Connect to implement innovative customer solutions. You'll design custom solutions, support implementation, and optimize contact center performance in a full-remote setup. Ideal candidates will have extensive experience in contact center technologies and strong communication skills in both Polish and English. Join us to help enterprises navigate their digital transformations.