Remote AWS Connect Solution Architect — Cloud Contact Center

Xnrsolutions; Poland; Remote; PLN 295,109 - 379,426; Full time

Job summary

A global technology company is seeking an Amazon Connect Solution Architect. This role involves designing and optimizing AWS contact center solutions. Candidates should have over 3 years of experience with Amazon Connect, deliver on cloud architecture for customer-facing projects, and possess strong communication skills, especially in English. The position is remote, ideal for those with a solid technical background and experience in AWS services, APIs, and CRM integrations.

Qualifications

• 3+ years of experience designing and delivering Amazon Connect solutions.
• 5+ years of experience in cloud architecture and customer-facing contact center projects.
• Strong background in AWS services such as Lambda, Lex, CloudFormation.

Responsibilities

• Ensure customer success in designing and launching Amazon Connect solutions.
• Conduct technology assessments and identify migration opportunities.
• Lead architectural discussions with customers and internal teams.

Skills

Amazon Connect solutions delivery

AWS services

API integration

Scripting/Coding (Python, Java, C#, .NET, Node.js)

Advanced English (C1)

Education

AWS Certifications (Cloud Practitioner, Developer, Solution Architect)

Tools

Jenkins

GitLab CI/CD

Salesforce Service Cloud Voice

Job description

A global technology company is seeking an Amazon Connect Solution Architect. This role involves designing and optimizing AWS contact center solutions. Candidates should have over 3 years of experience with Amazon Connect, deliver on cloud architecture for customer-facing projects, and possess strong communication skills, especially in English. The position is remote, ideal for those with a solid technical background and experience in AWS services, APIs, and CRM integrations.