Contact Center Architect

Xnrsolutions; Poland; On-site; PLN 80,000 - 100,000; Full time

Job summary

A leading cloud solutions provider is seeking a Contact Center Architect to design and implement Amazon Connect and cloud contact center architectures. This fully remote role requires 5+ years of experience in cloud-based solutions and proficiency with AWS services. The successful candidate will lead projects, mentor teams, and advocate for cloud innovation in contact centers, ensuring solutions meet client needs and industry standards.

Qualifications

• 5+ years of experience designing cloud-based contact center solutions.
• Hands-on experience with AWS services.
• Strong understanding of CRM and WFM integrations.

Responsibilities

• Lead Amazon Connect implementations from discovery to deployment.
• Conduct business process reviews and architecture planning.
• Create solution blueprints for omnichannel experiences.

Skills

AWS Connect architecture

Cloud-based contact center solutions

Communication skills

Client engagement skills

Technical delivery teams leadership

Education

AWS Solution Architect certification

Salesforce Administrator certification

Tools

AWS Lambda

AWS Lex

API Gateway

CloudFormation

Job description

• Work Experience 3+ years of AWS Connect architecture experience
• Remote Job

Job Description

This is a remote position.

We’re seeking a Contact Center Architect to lead the design and implementation of Amazon Connect and cloud contact center architectures.

This role focuses on translating client requirements into scalable, secure, and high-performance solutions across AWS, Salesforce Service Cloud Voice, and Agentforce environments.

Key Responsibilities

• Design and lead Amazon Connect implementations from discovery to deployment.
• Conduct business process reviews, ROI analyses, and architecture planning sessions.
• Create solution blueprints for voice, chat, and omnichannel experiences.
• Lead technical teams to deliver projects aligned with client and industry best practices.
• Collaborate with stakeholders to ensure business and technical alignment.
• Mentor developers and support engineers to ensure project success.
• Advocate for innovation and cloud adoption within contact center ecosystems.

Requirements

• 5+ years designing and implementing cloud-based contact center solutions.
• Hands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation, and related services.
• Strong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC, and contact routing.
• Excellent communication and client engagement skills.
• Experience leading technical delivery teams and enterprise-scale projects.
• Certifications: AWS Solution Architect (Associate or Professional).
• Preferred: Salesforce Administrator certification; pre‑sales or solution consulting experience.