Remote AWS Connect Architect

Xnrsolutions; Poland; Remote; PLN 80,000 - 100,000; Full time

Job summary

A leading cloud solutions provider is seeking a Contact Center Architect to design and implement Amazon Connect and cloud contact center architectures. This fully remote role requires 5+ years of experience in cloud-based solutions and proficiency with AWS services. The successful candidate will lead projects, mentor teams, and advocate for cloud innovation in contact centers, ensuring solutions meet client needs and industry standards.

Qualifications

• 5+ years of experience designing cloud-based contact center solutions.
• Hands-on experience with AWS services.
• Strong understanding of CRM and WFM integrations.

Responsibilities

• Lead Amazon Connect implementations from discovery to deployment.
• Conduct business process reviews and architecture planning.
• Create solution blueprints for omnichannel experiences.

Skills

AWS Connect architecture

Cloud-based contact center solutions

Communication skills

Client engagement skills

Technical delivery teams leadership

Education

AWS Solution Architect certification

Salesforce Administrator certification

Tools

AWS Lambda

AWS Lex

API Gateway

CloudFormation

Job description

A leading cloud solutions provider is seeking a Contact Center Architect to design and implement Amazon Connect and cloud contact center architectures. This fully remote role requires 5+ years of experience in cloud-based solutions and proficiency with AWS services. The successful candidate will lead projects, mentor teams, and advocate for cloud innovation in contact centers, ensuring solutions meet client needs and industry standards.