(Senior) AWS Cloud Consultant - Amazon Connect

Semantive

Warszawa

Remote

PLN 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Full-remote work

Flat organizational structure

Knowledge-sharing sessions

Team-building meetings

Employee referral program

Job summary

A cloud services company in Warsaw seeks a Senior AWS Cloud Consultant specialized in Amazon Connect to implement innovative customer solutions. You'll design custom solutions, support implementation, and optimize contact center performance in a full-remote setup. Ideal candidates will have extensive experience in contact center technologies and strong communication skills in both Polish and English. Join us to help enterprises navigate their digital transformations.

Qualifications

Proven experience in implementing contact center solutions, ideally with Amazon Connect.
Strong hands-on skills in designing IVR flows and call routing.
Solid knowledge in Amazon Connect and AWS services.
AWS certifications are a plus.
Experience with CTI integrations and API-based system connectivity.
Able to understand business needs and translate them into technical solutions.
Motivation to work with modern technologies and continuously improve skills.
Fluent in Polish and English, written and spoken.
Willingness to travel for client engagements.

Responsibilities

Translate business needs into Amazon Connect solutions.
Support customers through implementation of contact center platforms.
Create and optimize contact center performance monitoring.
Integrate Amazon Connect with AWS services and external systems (CRM, etc.).
Set up monitoring, reporting and analytics for contact center performance.
Deliver customer workshops and hands-on trainings.
Create test strategies and rollout plans for new solutions.
Collaborate with internal delivery teams for robust deployments.

Skills

Contact center solutions

IVR flows design

Amazon Connect

AWS Lambda

Customer engagement

Communication skills

Team-oriented mindset

Travel readiness

Team player

STEM background

AWS certifications

Education

Background in STEM or IT training

Formal IT training

Tools

AWS services

CRM platforms

CRM integrations

DynamoDB

API integrations

Job description

(Senior) AWS Cloud Consultant – Amazon Connect

Join Semantive to apply for the (Senior) AWS Cloud Consultant – Amazon Connect role.

We are an independent multi-cloud services company that helps enterprises and SMB companies build new foundations for future growth through successful cloud transformation and breadth of expertise in applying cloud technologies to unlock new possibilities.

Today's digital and technological revolution is an important part of our business – we are not only adapting to it, but also taking an active part in creating and supporting companies in overcoming the associated challenges.

Our goal is to see the client from their perspective, build relationships based on mutual benefit, and contribute to the efficiency and optimization of clients' businesses.

We are people with high seniority, and we specialize in solutions that help our clients in digital transformation. Our company focuses on long‑term relationships and offers the opportunity to actively influence the development of the organization. We create an inspiring atmosphere based on transparency and cooperation.

Our mission is to support customers at various stages of their digital transformation, from data centers infrastructure automation, initial migration and cloud-native modernization to building platforms and scaling Infrastructure as Code processes for multiple development teams.

We are seeking an experienced Senior AWS Cloud Consultant eager to join us on this mission.

What will you be doing?

Identify, evaluate and translate business needs into well‑architected Amazon Connect contact center solutions tailored to customer service use cases.
Advise and support customers throughout the implementation of Amazon Connect‑based contact center platforms.
Design and build customized IVR scenarios, call routing logic and agent workspace configurations.
Integrate Amazon Connect with AWS services such as Bedrock, Lex, Lambda and DynamoDB, as well as external systems including CRM platforms.
Set up and optimize real‑time monitoring, reporting and historical analytics for contact center performance.
Plan and deliver customer workshops, knowledge‑sharing sessions and hands‑on trainings.
Create test strategies, validation scenarios and structured rollout plans for new solutions.
Collaborate closely with internal technical and delivery teams to ensure robust, scalable and high‑quality customer implementations.

Requirements

Proven experience in delivering and implementing contact center solutions, preferably based on Amazon Connect.
Strong hands‑on expertise in designing and configuring IVR flows, call routing logic and agent workflows.
Solid knowledge in one or more of the following areas: Amazon Connect, Amazon Lex, AWS Lambda, Generative AI or Conversational AI.
AWS certifications (e.g. AWS Solutions Architect or equivalent) are considered a plus.
Practical experience with CTI integrations and API‑based system connectivity.
Ability to understand business and customer needs and translate them into effective technical solutions.
Strong motivation to work with modern technologies and continuously expand your technical skill set.
Full professional proficiency in both Polish and English, written and spoken.
Availability for occasional travel related to customer engagements.
Team‑oriented mindset with strong communication skills and a structured, methodical approach to work.
Background in STEM, formal IT training (e.g. application development) or equivalent hands‑on experience in the IT field.