Solutions Architect – Amazon Connect

Globenet Consulting Corp; Poland; In loco; PLN 359.583 - 467.457; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Opportunity for advancement

Training & development

Descrizione del lavoro

Globenet Consulting Corp is seeking an experienced Solutions Architect specializing in Amazon Connect to design and implement cloud contact center solutions. This is a full-time remote opportunity focusing on delivering end-to-end solutions, with responsibilities including architecting systems, integrating with AWS services, and collaborating with stakeholders. Ideal candidates have over 5 years of experience in the field and strong communication skills. Join a reputable company with 22 years in delivery credibility.

Competenze

• 5+ years in solutions architecture and/or contact center technologies.
• Proven hands-on experience implementing Amazon Connect.
• Strong understanding of contact center concepts (IVR, routing, call flows).

Mansioni

• Architect and implement Amazon Connect contact center solutions end-to-end.
• Design and configure contact center capabilities including IVR and routing.
• Deliver POCs, pilots, and full-scale deployments with clear documentation.

Conoscenze

Solutions architecture

Amazon Connect

IVR

AWS serverless services

Stakeholder engagement

Formazione

AWS Certified Solutions Architect – Professional

Descrizione del lavoro

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development

Solutions Architect – Amazon Connect

Focus: Cloud Contact Centers | Amazon Connect Implementations

Location: Remote (US-based preferred)

Employment Type: Full-time (flexible)

About the Role

We are seeking an experienced Solutions Architect with hands‑on expertise in Amazon Connect to design, implement, and scale cloud‑native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real‑world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production‑ready implementations in fast‑moving settings.

Key Responsibilities

• Architect and implement Amazon Connect contact center solutions end‑to‑end
• Design and configure contact center capabilities, including:
  • Contact flows (IVR, routing, self‑service)
  • Queues, routing profiles, and agent experiences
• Deliver POCs, pilots, and full‑scale deployments with clear documentation and operational readiness
• Integrate Amazon Connect with:
  • AWS services (Lambda, S3, DynamoDB, API Gateway)
  • CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
• Enable omnichannel experiences (voice, chat, tasks)
• Implement analytics and insights using Amazon Connect Contact Lens
• Provide guidance on best practices for scalability, reliability, security, and cost optimization
• Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals

Required Qualifications

• 5+ years in solutions architecture and/or contact center technologies
• Proven hands‑on experience implementing Amazon Connect
• Strong understanding of contact center concepts (IVR, routing, call flows)
• Experience integrating cloud contact centers with backend systems and APIs
• Familiarity with AWS serverless services (Lambda, API Gateway)
• Strong communication, stakeholder engagement, and solution presentation skills
• AWS Certified Solutions Architect – Professional

Preferred Skills (Nice to Have)

• Experience with Amazon Connect Contact Lens
• Knowledge of workforce management (WFM) and quality management tools
• Exposure to AI‑driven CX use cases (chatbots, sentiment analysis, automation)
• Background in consulting, startup, or innovation environments

Why Join Us

• Work on modern, cloud‑native contact center solutions
• High‑impact role with ownership and hands‑on delivery
• Variety of initiatives across multiple industries
• Opportunity to support AWS Partner and Solutions initiatives
• Backed by a firm with 22 years of delivery credibility

Who Should Apply

• Amazon Connect architects and consultants
• Contact center professionals transitioning to cloud‑native platforms
• Solutions architects who enjoy POCs, innovation, and fast execution
• Professionals seeking variety without early‑stage startup risk