Sales Operations & Order Specialist (Hybrid)

Luminatortechnologygroup; Pruszcz Gdański; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Private medical care

Life insurance

Sports card

LinkedIn Learning access

Team events

Job summary

Luminator Technology Group is seeking a Sales Backoffice Specialist to be the point of contact for customers and the sales team on order matters. You will coordinate with the Gdansk operation team, handle inquiries, process orders in ERP, and generate quotes and invoices.

Ideal candidates have a bachelor’s degree in business administration or related field, strong customer service focus, and experience in an international environment.

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• Strong customer focus and service excellence.
• Experience in sales administration, customer service, or similar roles.
• Experience in an international environment.
• Proficiency in Microsoft Office; knowledge of Incoterms 2020.
• Hands-on ERP experience is required; CRM is an advantage.
• Assertive, reliable, and results-oriented; able to work under pressure.
• Fluency in English and German; Polish is an advantage.

Responsibilities

• Coordinate with the Operations Team in Gdansk to confirm delivery dates and resolve order issues.
• Communicate with customers on all order-related matters.
• Provide documents and data for customer cases in a timely manner.
• Handle incoming customer inquiries—distribute and resolve when possible.
• Inform customers of any delivery changes.
• Process orders in customer portals and ERP (Infor LN); create and dispatch confirmations.
• Track order progress and maintain customer master data in Infor LN.
• Prepare quotes based on sales reps input or price lists; create invoices and credit notes.

Skills

English fluency

German fluency

ERP experience

CRM experience (advantage)

MS Office

Incoterms 2020

Education

Bachelor’s degree in business administration or related field

Tools

Infor LN

Job description

Luminator Technology Group is seeking a Sales Backoffice Specialist to be the point of contact for customers and the sales team on order matters. You will coordinate with the Gdansk operation team, handle inquiries, process orders in ERP, and generate quotes and invoices.

Ideal candidates have a bachelor’s degree in business administration or related field, strong customer service focus, and experience in an international environment.