Sales Backoffice Specialist with German

Luminatortechnologygroup; Pruszcz Gdański; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Private medical care

Life insurance

Sports card

LinkedIn Learning access

Team events

Job summary

Luminator Technology Group is seeking a Sales Backoffice Specialist to be the point of contact for customers and the sales team on order matters. You will coordinate with the Gdansk operation team, handle inquiries, process orders in ERP, and generate quotes and invoices.

Ideal candidates have a bachelor’s degree in business administration or related field, strong customer service focus, and experience in an international environment.

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• Strong customer focus and service excellence.
• Experience in sales administration, customer service, or similar roles.
• Experience in an international environment.
• Proficiency in Microsoft Office; knowledge of Incoterms 2020.
• Hands-on ERP experience is required; CRM is an advantage.
• Assertive, reliable, and results-oriented; able to work under pressure.
• Fluency in English and German; Polish is an advantage.

Responsibilities

• Coordinate with the Operations Team in Gdansk to confirm delivery dates and resolve order issues.
• Communicate with customers on all order-related matters.
• Provide documents and data for customer cases in a timely manner.
• Handle incoming customer inquiries—distribute and resolve when possible.
• Inform customers of any delivery changes.
• Process orders in customer portals and ERP (Infor LN); create and dispatch confirmations.
• Track order progress and maintain customer master data in Infor LN.
• Prepare quotes based on sales reps input or price lists; create invoices and credit notes.

Skills

English fluency

German fluency

ERP experience

CRM experience (advantage)

MS Office

Incoterms 2020

Education

Bachelor’s degree in business administration or related field

Tools

Infor LN

Job description

Luminator Technology Group is the preferred global provider of high quality transportation solutions. Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. www.luminator.com

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are seeking a Sales Backoffice Specialist who will be the contact person for customers and sales team in all matters concerning orders with a given customers of Luminator Technology Group.

What you will do:

• Coordination with the Operation Team in Gdansk to confirm delivery dates to the customers and solve any issues related with sales orders,
• Information/conversation with customers in all order related matters,
• Timely provision of any documents and data in customer related cases,
• Manage incoming customer inquiries – distribute and resolve when possible,
• Informing customers of any change in delivery,
• Processing of orders in customer portals,
• Entry of orders into the ERP program Infor LN; creation and dispatch of order confirmations,
• Tracking of the order progress,
• Customer master data maintenance in Infor LN,
• Preparation of quotes with information provided by sales representative or based on customer price list,
• Creation of invoices and credit notes.

What we are looking for:

• Bachelor’s degree in business administration or a related field preferred,
• Strong customer focus and commitment to service excellence,
• Experience in sales administration, customer service, or a similar role,
• Experience working in an international environment,
• Proficiency in Microsoft Office and knowledge of Incoterms 2020,
• Hands‑on experience with ERP systems is required; CRM experience is an advantage,
• Assertive and able to perform effectively under pressure,
• Independent, reliable, and results‑oriented approach to work,
• Fluency in English and German; Polish is an advantage.

What’s there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Private medical care, life insurance and sports card.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

By applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.