Technical Support Specialist - Poland

Luminatortechnologygroup; Pruszcz Gdański; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid options

Private medical care

Life insurance

Sports card

Online language school

Multinational environment

LinkedIn Learning access

Team events

Job summary

Luminator Technology Group is a leading provider of transportation solutions and real-time decision-making for transit systems. We are seeking a Technical Support Specialist to assist internal and external customers during troubleshooting and integration of new systems.

The role involves multi-channel communication, documenting procedures, and ensuring correct configuration for customer orders. The ideal candidate has a technical background, strong English and German language skills, and

Qualifications

• Technical education in electronics or IT is preferred.

Responsibilities

• First Point of contact for customers during Aftersales phase (PLM Phase 7).
• Provide support via phone, mail, or Customer portal within SLA.
• Offer solutions for technical issues with Luminator products.
• Manage the Support desk using the provided ticketing system.
• Create and maintain customer service documentation.
• Ensure correct configuration setups for products in orders.
• Provide remote support when needed.
• Be proactive and contribute to process improvements.

Skills

English (phone)

German (phone)

Customer-focused

Communication

Multitasking

Troubleshooting

Education

Technical education in electronics or IT

Bus workshop apprenticeship

Tools

MS Office

CRM systems

Ticketing systems

Networking basics

XML/CSV/BAT

Job description

Luminator Technology Group is the preferred global provider of high quality transportation solutions.

Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. www.luminator.com

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are currently looking for Technical Support Specialist who will support internal and external customers during trouble shooting, program of customer data based on requests / requirements, support customers during integration process of new systems.

What you will do:

• First Point of contact for customers during Aftersales phase (PLM Phase 7)
• Support over phone, mail or Customer portal (Or any other channel) during customer support office times, or by separate agreement (SLA) by customers
• Solutions for customers for their technical issues with Luminator Products
• Organize Support desk with Luminator provided Ticketing system
• Writing and managing of Customer Service of documentation
• Providing consistent configuration set up for products in customer orders
• Remote Support
• Self-motivated, providing feedback and be challenging to improve organization in operational work
• Contribute to process improvements, standardization, and automation
• initiatives.

What we are looking for:

• Technical education, preferably in electronics or IT.
• Bus workshop apprenticeship is an advantage.
• Minimum 2 years’ after-sales experience in a technical environment.
• Structured, hands-on, customer-focused approach.
• Knowledge of IT infrastructure, MS Office, CRM, and ticketing systems.
• Customer support experience by phone in English and German.
• Understanding of networks, data types, and system communication, including RS232, RS485, and Ethernet.
• Knowledge of XML, CSV, and BAT files.
• Strong communication, organization, and multitasking skills.
• Proactive, patient, resilient team player.

What’s there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Private medical care, life insurance and sports card.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It looks like the next step in your career, doesn’t it?

Let’s discuss the details!

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.