Remote Inbound Customer Service Agent – Financial Services

Zohorecruit; Polska; Híbrido; PLN 38.000 - 75.000; Jornada completa

Descripción de la vacante

Living for Tomorrow (L42M) is seeking independent remote Inbound Customer Service Agents to support financial-services clients. You will assist cardholders with account questions, transactions, disputes, and other servicing needs while following security and compliance procedures.

Roles are remote with daily shifts within a window of 8:00 AM–11:00 PM ET, and certification periods requiring working hours per week. Prior experience and reliability are important for success in this program.

Formación

• Experience in inbound customer service preferred.
• Ability to handle confidential information.
• Financial-services knowledge is a plus.

Responsabilidades

• Provide inbound customer support for cardholders and accounts.
• Answer questions about transactions, balances, activations and disputes.
• Assist with fund transfers and payment solutions.
• Adhere to financial-services security and compliance procedures.
• Maintain high service levels during daily shifts (8:00 AM–11:00 PM ET).

Conocimientos

Customer service

Attention to detail

Communication skills

Compliance awareness

Descripción del empleo

Remote Inbound Customer Service Agent – Financial Services

Living for Tomorrow (L42M) is seeking independent customer service agents for an upcoming remote financial-services opportunity. Agents will provide inbound customer support while assisting cardholders with account questions, transactions, disputes, and other servicing needs.

Pay

Production: $14.00 per hour

Certification: $7.00 per hour

Service is scheduled in 30-minute intervals.

What You'll Do

As a Remote Inbound Customer Service Agent, you may assist customers with:

Card activation and balance inquiries

Lost or stolen cards

Prepaid and payroll card support

Fund transfers and payment solutions

Policy and procedural questions

General account servicing

Agents must provide accurate, confidential customer service while following established financial-services security and compliance procedures.

Service intervals are currently available daily from 8:00 AM–11:00 PM ET, subject to availability and client needs.

During the Certification SOW, agents must service a minimum of 10 hours/20 intervals per week.

During Phase 2 of certification, agents must be available to service at least 4 hours/8 intervals per day.

This opportunity also includes designated funding dates requiring 4 hours/8 intervals of service.

Certification Schedule

Certification consists of instructor-led learning, self-study/simulations, and live certification call-taking.

Phase 1: September 14–October 19, 2026

Phase 2: October 20–November 23, 2026

Classes are held Monday–Friday for approximately 6 hours per day.

Available class times:

9:00 AM–3:00 PM ET

or

4:00 PM–10:00 PM ET

There is no class October 12. Class will be held November 11.

Agents must successfully complete all required certification phases, modules, assessments, security-awareness requirements, and live call-taking requirements.

Equipment Requirements

You must have:

Windows 11 computer with all required updates completed

8 GB RAM or greater

Intel Core i5 6th generation or newer, 4 cores, 2.4 GHz or higher

Dual monitors

Webcam

Hardwired Ethernet connection

Wired USB headset with a noise-cancelling microphone

Apple or Android smartphone

An additional client-provided security device is required for servicing.

This opportunity requires:

Background check

Drug screening

Photo ID verification

There is currently no cost to the agent for the background check or drug screening.

Agents must complete required screening within the applicable deadlines. Background and drug screening must be successfully completed at least 14 days before the start of class.

Webcam participation is mandatory during required certification activities. Additional computer and identity-verification procedures are also required for classroom access.

Performance Expectations

Agents servicing this opportunity will be expected to maintain strong performance, including:

Commitment Adherence: 90% or higher

Quality: Above 90%

Customer Satisfaction: Above 85%

Strong attention to detail, professionalism, confidentiality, communication skills, system-navigation ability, patience, and the ability to follow established procedures are important for success in this role.

Important Eligibility Information

Additional eligibility restrictions apply to this financial-services opportunity. Certain recent banking-industry servicing, previous certification outcomes, conflicting enrollments, or prior credentialing may affect eligibility.

All applicants must meet Living for Tomorrow and program eligibility requirements before enrollment can be confirmed.

Living for Tomorrow