Remote Travel Reservations Agent – Guest Services

Zohorecruit; Polska; Hybrid; PLN 48,469,000 - 70,011,000; Full time

Job summary

Living for Tomorrow is seeking a Remote Travel Reservations Agent – Guest Services to support a major travel program. You will help customers plan travel experiences, manage reservations, and provide warm, professional service from home.

The role involves certification requirements, daily production expectations, and weekend servicing commitments to ensure guest satisfaction and accurate travel information.

Qualifications

• Experience in travel reservations and guest services.
• Ability to manage detailed reservation information with accuracy.
• Strong communication and customer-service skills.

Responsibilities

• Create, confirm, and manage reservations.
• Provide lodging, dining-plan, and travel information.
• Handle tickets, packages, and air travel inquiries.
• Respond to promotions, pricing, and special requests.
• Assist with VIP arrangements and guest concerns professionally.

Skills

Customer service

Travel reservations

Detail oriented

Multitasking

Professional communication

Weekend availability

Tools

Reservation systems

Job description

Remote Travel Reservations Agent – Guest Services

Remote Travel Reservations Agent – Guest Services

Living for Tomorrow is currently accepting applications for a remote reservations and guest-service opportunity supporting a major travel and hospitality program.

This position is ideal for someone who enjoys helping customers plan travel experiences, can manage detailed reservation information, and provides warm, professional service while working from home.

Compensation

Production Pay: $11.00 per hour / $5.50 per 30-minute interval Certification Pay: $7.00 per hour

Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements.

What You’ll Do

Agents may assist customers with:

• Creating, confirming, and managing reservations
  
• Lodging and accommodation questions
  
• Dining-plan support
  
• Ticket and package inquiries
  
• Air and travel-related reservation needs
  
• Availability and pricing questions
  
• Promotions and package information
  
• Dietary and special requests
  
• VIP arrangements
  
• Resolving guest concerns professionally
  
• Providing detailed travel, resort, and service information
  

Intervals are available:

365 days per year 7:00 AM–11:00 PM ET

The greatest availability is typically:

Saturday, Sunday, and Monday

Agents must be able to service:

5 hours / 10 intervals on Saturdays and/or Sundays, or a combination of both

During the Certification SOW, agents must service at least:

10 hours / 20 intervals per week , including the required weekend servicing.

Certification Schedule

September 28, 2026–October 29, 2026

Monday–Friday 9:00 AM–1:00 PM ET

There is no class on October 12, 2026.

First-day attendance is mandatory.

Certification Requirements

Successful certification includes:

• Maintaining a 90% cumulative average on required knowledge checks and assessments
  
• Achieving at least 90% on required certification calls
  
• Completing 100% of required coursework
  
• Participating in assigned role-play activities
  
• Completing the required Security Awareness course and scoring at least 85%
  
• Meeting required servicing and performance standards
  

A webcam is required during certification activities.

Equipment Requirements

Agents must have:

• Windows 11 computer with all updates completed
  
• Operating system set to English
  
• Hardwired USB VOIP headset
  
• Wireless headsets are not permitted
  
• Smartphone or tablet capable of running a security-token application
  
• Webcam for certification
  
• Equipment capable of passing required PC scans
  

Daily PC scans and facial authentication may be required for Virtual Classroom access.

Performance Expectations

Agents are expected to maintain:

• Commitment Adherence: 90% or higher
  
• Guest Satisfaction: 88% or higher in production
  
• Production Average Handle Time: 570 seconds or less
  
• Quality Assurance: 90% or higher
  
• Strong customer-service, accuracy, and professionalism standards
  

This opportunity requires:

• Background check
  
• Photo ID verification
  
• $50 non-refundable Class Confirmation Deposit
  

Additional eligibility restrictions may apply based on current or previous program relationships, certification history, servicing performance, overlapping enrollments, and certain travel-industry relationships.

Ideal Candidate

You may be a strong fit if you:

• Enjoy travel, hospitality, or reservation-based customer service
  
• Communicate warmly and professionally
  
• Have strong attention to detail
  
• Can navigate several systems at once
  
• Remain patient when handling complicated customer situations
  
• Follow procedures carefully
  
• Can consistently meet weekend servicing requirements
  
• Have a professional and reliable home workspace
  
• Are comfortable being on camera during certification
  

Living for Tomorrow — Remote Opportunities. Real Support. A Path Forward.