Remote Member Support Agent – Healthcare Transportation

Zohorecruit; Polska; Hybrid; PLN 65,000 - 70,000; Full time

Job summary

Living for Tomorrow is seeking remote customer service representatives to support a healthcare transportation program. You will assist members with transportation to appointments, scheduling, and resolving concerns, while documenting details accurately.

The role is remote and compensated with Production Pay $12.00–$13.00 per hour plus Certification Pay $7.00 per hour. Intervals are flexible and agents work as independent contractors.

Qualifications

• Patient and detail-oriented
• Comfortable assisting members with sensitive transportation concerns
• Able to navigate multiple systems and document information accurately
• Experience in healthcare or member support is preferred

Responsibilities

• Assist members with transportation to and from healthcare appointments
• Provide scheduling and transportation support
• Resolve member concerns and inquiries
• Recover failed or missed trips and ensure accurate records
• Review transportation and benefit eligibility and educate members on benefits
• Coordinate with internal departments and document interactions accurately

Skills

Patient

Detail-oriented

Multisystem navigation

Accurate documentation

Customer service

Job description

Living for Tomorrow is currently accepting applications for a remote customer service opportunity supporting a healthcare transportation program.

This role is a good fit for someone who is patient, detail-oriented, comfortable assisting members with sensitive transportation concerns, and able to navigate multiple systems while documenting information accurately.

Compensation

Production Pay: $12.00–$13.00 per hour

Certification Pay: $7.00 per hour

Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements.

What You’ll Do

Agents may assist members with:

• Transportation to and from healthcare appointments
• Scheduling and transportation support
• Resolving member concerns
• Recovering failed or missed scheduled trips
• Reviewing transportation and benefit eligibility
• Educating members about available transportation benefits
• Coordinating with internal departments
• Entering trip and member information accurately
• Documenting member concerns and resolutions

Intervals are available:

Daily | 4:00 AM–8:00 PM ET

Approximately 25% of available intervals are on Mondays.

Agents must be able to service:

4 hours / 8 intervals on Mondays

During the Certification SOW, agents must service at least 10 hours / 20 intervals per week, including the required Monday intervals.

During Phase 2, a minimum of 24 intervals per week is required.

Certification Schedule

Phase 1: September 21, 2026–October 13, 2026

Phase 2: October 14, 2026–October 26, 2026

Monday–Friday

10:00 AM–4:00 PM ET

Certification includes instructor-led learning, self-study content, system training, member-support procedures, and live call‑taking.

Certification Requirements

• Complete 100% of required self‑paced modules
• Meet required quiz, exam, and tollgate scores
• Successfully complete role‑play activities
• Maintain an Average Handle Time of 850 seconds or less during Phase 2
• Pass at least 3 of 5 required Quality Audits
• Service at least 24 intervals per week during Phase 2
• Complete the required Security Awareness course and score at least 85%

Equipment Requirements

• Windows 11 computer with all updates completed
• At least 12 GB RAM
• At least 60 GB total hard‑drive space with 40 GB available
• Hardwired internet connection
• Minimum 10 Mbps upload speed
• Network latency of 50 ms or less
• Two monitors with 1920×1080 resolution
• Hardwired noise‑cancelling USB headset with phone‑quality audio
• Webcam for certification
• Daily equipment scans and facial authentication may be required for class access.

Performance Expectations

• Commitment Adherence: 90% or higher
• Average Handle Time: 390 seconds or less
• Quality Assurance: 96% or higher
• Post Call Survey: 96% or higher
• Policy/Process Errors: No more than 3 per month

Accuracy, professionalism, and complete documentation are especially important in this role.

This opportunity requires

• Background check
• Drug screening
• Photo ID verification
• $75 background check and drug‑screening fee paid directly to the vendor
• The drug screening must be scheduled within 48 hours of receiving the vendor email.
• Both screening requirements must be successfully completed at least 7 days before class begins.
• Monthly background checks may also be required to maintain good standing while servicing.

Preferred Qualifications

• Have healthcare or member‑support experience
• Have approximately 12 months of healthcare experience
• Type at least 35 WPM
• Can work comfortably in a high‑volume environment
• Communicate clearly and professionally
• Have strong attention to detail
• Can remain calm while resolving member concerns
• Follow policies and processes consistently
• Can navigate multiple computer systems
• Have a reliable and professional home workspace

Living for Tomorrow — Remote Opportunities. Real Support. A Path Forward.