Remote Fraud Detection Specialist

Zohorecruit; Polska; Hybrid; PLN 81,000 - 118,000; Full time

Benefits offered by this job

Work from home

Flexible scheduling after certificate

Paid certification

Performance incentive opportunities

Job summary

Zohorecruit is seeking detail-oriented customer service professionals to help identify potential fraudulent activity and protect customers' financial accounts for a leading financial services organization.

You will investigate disputed transactions, review account activity, and communicate with customers while ensuring compliance and data security. This role offers remote work, flexible scheduling after certification, and paid training.

Qualifications

• Attention to detail and analytical thinking are essential.
• Excellent verbal and written communication skills.
• Comfortable handling sensitive financial information.
• Ability to multitask while using multiple computer applications.
• Strong problem-solving and decision-making abilities.
• Experience in banking, fraud, financial services, or call centers is a plus.

Responsibilities

• Investigate disputed debit and credit card transactions.
• Review account activity for potential fraud and irregularities.
• Speak with customers to verify transactions and account activity.
• Assist with fraud prevention and account protection.
• Document case information accurately while complying with requirements.
• Navigate multiple systems to research and resolve customer concerns.

Skills

Attention to detail

Analytical thinking

Verbal communication

Written communication

Multitasking

Problem solving

Job description

Are you detail-oriented and enjoy solving problems? We're seeking customer service professionals to help identify potential fraudulent activity, investigate disputed transactions, and protect customers' financial accounts for a leading financial services organization.

If you enjoy investigative work, critical thinking, and delivering exceptional customer service, this opportunity could be a great fit.

What You'll Do

• Investigate disputed debit and credit card transactions
  
• Review account activity for potential fraud
  
• Speak with customers to verify transactions and account activity
  
• Assist with fraud prevention and account protection
  
• Document case information accurately while following compliance requirements
  
• Navigate multiple systems to research and resolve customer concerns
  

What We're Looking For

• Strong attention to detail and analytical thinking
  
• Excellent verbal and written communication skills
  
• Comfortable handling sensitive financial information
  
• Ability to multitask while using multiple computer applications
  
• Strong problem-solving and decision-making skills
  
• Previous banking, fraud, financial services, or call center experience is helpful but not required
  

U.S. Applicants Only: We are currently able to work with contractors residing in approved U.S. states .

Qualified candidates will receive complete opportunity details, including compensation, certification schedule, client information, and next steps after applying.

This opportunity is ideal for candidates who enjoy investigative work, attention to detail, and helping protect customers from financial fraud while providing outstanding customer service.

Requirements

• 8 GB RAM minimum
  
• Reliable hardwired high-speed internet connection (Wi-Fi only is not permitted)
  
• USB headset with microphone
  
• Quiet, professional workspace
  
• Ability to pass a background check
  
• Successful completion of a computer compatibility check and online assessment
  

What We Offer

• Work from home
  
• Flexible scheduling after certification
  
• Paid certification
  
• Performance incentive opportunities