Remote Fraud Support Agent – Financial Services

Zohorecruit; Polska; Hybrid; PLN 70.000 - 75.000; Vollzeit

Zusammenfassung

Living for Tomorrow is seeking a remote fraud support specialist to review account activity, handle sensitive customer concerns, and follow strict security and compliance procedures. The role offers production pay of $13.00–$14.00 per hour plus certification pay of $7.00 per hour, with work as independent contractors selecting servicing intervals.

Certification schedules are provided. Responsibilities include fraud detection, verification of transactions, card activation, and documentation of

Qualifikationen

• Detail-oriented with focus on accuracy and security.
• Ability to review account activity for potential fraud.
• Handle sensitive customer information following strict procedures.
• Follow security/compliance procedures and document findings clearly.
• Communicate clearly and professionally in a remote setting.

Aufgaben

• Review account activity for possible fraud.
• Fraud prevention, detection, and resolution.
• Verify suspicious transactions.
• Review transaction and spending history.
• Block lost or stolen cards.
• Support emergency card or cash replacement.
• Activate cards.
• Verify customers and transactions.
• Send fraud-related notifications.
• Document account activity and findings.

Kenntnisse

Detail-oriented

Reviewing account activity

Handling sensitive information

Security procedures

Compliance procedures

Clear communication

Independent work from home

Typing speed 40 WPM

Tools

Windows 11

Jobbeschreibung

Living for Tomorrow is currently accepting applications for a remote fraud support opportunity within the financial services industry.

This role is a strong fit for someone who is detail-oriented, comfortable reviewing account activity, confident handling sensitive customer concerns, and able to follow strict security and compliance procedures.

Compensation

Production Pay: $13.00–$14.00 per hour Certification Pay: $7.00 per hour

Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements.

What You’ll Do

Agents may assist cardholders with:

• Reviewing account activity for possible fraud
  
• Fraud prevention, detection, and resolution
  
• Verifying suspicious transactions
  
• Reviewing transaction and spending history
  
• Blocking lost or stolen cards
  
• Supporting emergency card or cash replacement
  
• Card activation
  
• Customer and transaction verification
  
• Fraud-related notifications
  
• Documenting account activity and case findings accurately
  

Intervals may be available:

24 hours a day 7 days a week 365 days a year

Availability is based on program need.

Agents must be able to service:

5 hours / 10 intervals on Saturdays and/or Sundays

During the Certification SOW, agents are required to service at least:

10 hours / 20 intervals per week

Certification Schedule

Phase 1: November 2, 2026–November 25, 2026 Phase 2: December 1, 2026–December 14, 2026

Monday–Friday 9:00 AM–3:00 PM ET

There is no class on:

• November 11
• November 26
• November 27
• November 30

Certification includes instructor-led learning, self-study, systems training, compliance procedures, and live certification call-taking.

Certification Requirements

Successful certification includes:

• 90% or higher on required assessments
  
• 90% or higher on the final assessment
  
• 100% completion of required self-study work
  
• Successful completion of Phase 1
  
• Average QA of at least 90% across required certification calls
  
• No non-negotiable quality misses
  
• Completion of the required Security Awareness course with a score of at least 85%
  

Equipment Requirements

Agents must have:

• Windows 11 computer with all updates completed
  
• At least 8 GB RAM
  
• Intel Core i5 6th generation or newer
  
• Processor speed of at least 2.4 GHz
  
• Dual monitors
  
• Hardwired Ethernet connection
  
• Hardwired USB headset with phone-quality audio
  
• Noise-cancelling microphone
  
• Webcam for certification
  
• Apple or Android smartphone for secondary verification
  

A client-provided security device may also be required and must be returned when servicing ends.

Performance Expectations

Agents are expected to maintain:

• Commitment Adherence: 90% or higher
  
• Production AHT: Less than 190 seconds
  
• Quality Assurance: Above 90%
  
• Voice of Customer: Above 95%
  

Strong documentation, accuracy, security awareness, and adherence to procedures are critical in this role.

This opportunity requires:

• Background check
  
• Drug screening
  
• Photo ID verification
  

There is currently no cost for the required background check and drug screening.

The drug screening must be scheduled within 48 hours of receiving the vendor email.

Required screenings must be successfully completed at least 14 days before class begins .

Preferred Qualifications

You may be a strong fit if you:

• Have fraud-prevention or fraud-support experience
  
• Have knowledge of chargebacks or electronic fund transfers
  
• Type at least 40 WPM
  
• Have strong attention to detail
  
• Can confidently handle sensitive account information
  
• Follow security and compliance procedures carefully
  
• Communicate clearly and professionally
  
• Can work independently in a quiet home environment
  
• Are comfortable navigating multiple systems
  

Additional enrollment restrictions may apply based on recent banking-program experience, prior certification history, current enrollments, or prior SOW terminations.