Remote Reservations Customer Service Agent – Travel & Hospitality

L42M LLC; Polska; Remote; PLN 59,000 - 135,000; Part time

Job summary

Living for Tomorrow is seeking a Remote Reservations Customer Service Agent to support a major travel and hospitality program. You will help customers create, confirm, and manage reservations, answer lodging and dining questions, and handle air and travel-related inquiries in a fast-paced remote environment.

Roles are contract-based with 365 days availability and set certification schedule. You must complete rigorous certification, maintain high guest satisfaction, and follow detailed procedures

Qualifications

• Experience in travel, hospitality, or reservation-based customer service.
• Ability to manage detailed reservation information with accuracy.
• Strong communication and professional, patient service in a remote environment.

Responsibilities

• Creating, confirming, and managing reservations.
• Lodging and accommodation questions.
• Dining-related requests.
• Ticket and package questions.
• Air and travel-related reservation support.
• Availability and pricing inquiries.
• Promotions and package information.
• Dietary and special requests.
• VIP arrangements.
• Resolving guest concerns professionally.
• Providing detailed information so customers can make informed travel decisions.

Job description

Remote Reservations Customer Service Agent – Travel & Hospitality

Remote Reservations Customer Service Agent – Travel & Hospitality

Living for Tomorrow is currently accepting applications for a remote reservations and customer service opportunity supporting a major travel and hospitality program.

This role is a strong fit for someone who enjoys helping customers plan memorable experiences, can manage detailed reservation information, and delivers patient, friendly service in a fast-paced remote environment.

Compensation

Production Pay: $11.00 per hour / $5.50 per 30-minute interval

Certification Pay: $7.00 per hour

Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements.

What You’ll Do

Agents may assist customers with:

Creating, confirming, and managing reservations

Lodging and accommodation questions

Dining-related requests

Ticket and package questions

Air and travel-related reservation support

Availability and pricing inquiries

Promotions and package information

Dietary and special requests

VIP arrangements

Resolving guest concerns professionally

Providing detailed information so customers can make informed travel decisions

Servicing intervals are available:

365 days per year

7:00 AM–11:00 PM ET

The most availability is typically on:

Saturday, Sunday, and Monday

Agents must be able to service:

5 hours / 10 intervals on Saturdays and/or Sundays, or a combination of both

During the Certification SOW, agents must service at least 10 hours / 20 intervals per week, including the required weekend intervals.

Certification Schedule

Certification Dates: September 28, 2026–October 29, 2026

Monday–Friday

9:00 AM–1:00 PM ET

There is no class on October 12, 2026.

First-day attendance is mandatory, and consistent participation throughout certification is strongly encouraged.

Certification Requirements

Successful certification includes:

Maintaining a 90% cumulative average on required knowledge checks and assessments

Achieving at least 90% on required certification calls

Completing all required coursework

Participating in assigned role-play activities

Completing the required Security Awareness course and achieving at least 85%

Meeting required servicing and performance expectations

A webcam is required during certification activities.

Equipment Requirements

Agents must have:

Windows 11 computer with all updates completed

Operating system set to English

Hardwired USB VOIP headset

Wireless headsets are not permitted

Smartphone or tablet capable of running a security-token application

Webcam for certification

Equipment capable of successfully completing required PC scans

Performance Expectations

Agents are expected to maintain:

Commitment Adherence: 90% or higher

Guest Satisfaction: 88% or higher in production

Average Handle Time: 570 seconds or less in production

Quality Assurance: 90% or higher

Strong accuracy, professionalism, and customer-service standards

This opportunity requires:

Background check

Photo ID verification

Additional eligibility restrictions apply based on prior program history, current enrollments, servicing performance, and certain conflicting travel-industry relationships.

Ideal Candidate

You may be a strong fit if you:

Enjoy travel, hospitality, or reservation-based customer service

Communicate warmly and professionally

Have strong attention to detail

Are comfortable navigating multiple systems

Can follow detailed procedures and workflows

Have a dependable home workspace

Can consistently meet scheduled servicing commitments

Are comfortable being on camera during certification activities

Ready to Start Your Remote Journey?

Living for Tomorrow — Remote Opportunities. Real Support. A Path Forward.